Delays in payouts under specific circumstances
Posted: Sat Jan 30, 2021 4:16 pm
We are going to change our terms to indicate that there may be delays in payouts up to two business days when the following two circumstances are both true for a customer:
Our current solution is to transfer coins from exchanges, causing us to waste money on too many exchange withdrawal fees. This change will allow us to issue all money from the pool's paper wallets. We need the time to periodically go to the bank and access the wallets.
This change is not something that will impact any current miners, and you can completely avoid the issue by ensuring valid payout addresses at all times. Thanks for your understanding!
- The customer has not received a payout for at least 90 days AND
- The customer just resolved a condition that previously left us unable to pay that customer, like fixing an invalid payout address.
Our current solution is to transfer coins from exchanges, causing us to waste money on too many exchange withdrawal fees. This change will allow us to issue all money from the pool's paper wallets. We need the time to periodically go to the bank and access the wallets.
This change is not something that will impact any current miners, and you can completely avoid the issue by ensuring valid payout addresses at all times. Thanks for your understanding!