Delays in payouts under specific circumstances

[Steve Sokolowski]

We are going to change our terms to indicate that there may be delays in payouts up to two business days when the following two circumstances are both true for a customer:

• The customer has not received a payout for at least 90 days AND
• The customer just resolved a condition that previously left us unable to pay that customer, like fixing an invalid payout address.

Recently, there have been a significant number of customers, for whatever reason, who have claimed balances that are many years old. Some are worth tens of thousands of dollars. While we have plenty of money to pay these customers, for security reasons we don't keep the money easily accessible to issue the large payout requests that have been received.

Our current solution is to transfer coins from exchanges, causing us to waste money on too many exchange withdrawal fees. This change will allow us to issue all money from the pool's paper wallets. We need the time to periodically go to the bank and access the wallets.

This change is not something that will impact any current miners, and you can completely avoid the issue by ensuring valid payout addresses at all times. Thanks for your understanding!