We'll be glad to help affected customers regain access to the website, but in return, we need to insist that you resolve the root cause of the problem. Unfortunately, we can't unblock IP addresses without determining the cause of the problem, because that would create too much unnecessary server load.
The server bans are caused by malware on your network. If you are connected directly to the Internet, then the source of the issue is that your computer is infected. Perform a virus scan on the computer and resolve the issue.
If the network is behind a router, then all devices on the network need to be inspected to determine the cause of the issue. Many homes have as many as 50 devices, and all of them need to be checked:
- Desktops
- Phones
- Tablets
- Security cameras (widely known to be a major source of attacks)
- Voice assistants like Alexa
- Light bulbs
- Game consoles
- TVs
- Thermostats
- Door locks
- Washers and dryers
- Streaming devices like Fire TV sticks
- Mining ASICs
- The router itself
- Upgrade all devices, including smart devices like light bulbs, to the latest firmware
- Scan all computers for viruses
- Ensure that ASICs using custom firmware are not infected
- Reboot everything once you've upgraded and scanned it to make sure the virus is removed from memory
- If you have not changed the root passwords for your surveillance camera, do that immediately
- Change the root password for all other devices on your network, including the router
