Prohashing Mining Pool Forums

Steve Sokolowski wrote: ↑Sat Aug 14, 2021 5:15 pm With Sarah's hiring, Atlassian hit us with a bill of $4300 to continue to use the Jira Service Desk for support. No ticketing system is worth that much money, let alone Jira Service Desk, which has few features that we need other than that it integrates well with Atlassian's other tools.

We're evaluating chatwoot, a new ticketing system that allows real-time chat. It integrates a number of "inboxes" that allow the customer to request support, and the customer doesn't even need to know that chatwoot is being used to manage tickets behind the scenes.

If you have need of a ticket and want to try something new, we currently are testing Facebook messages. You can send a direct message to Prohashing's Facebook Page, and it will be entered into the ticket system. If someone is available, you can talk to him or her in real-time; otherwise, you'll receive a response through Facebook when someone reads your response.

If customers are satisfied with this new system, we will discontinue Jira Service Desk and add support for Twitter, Telegram,gbwhatsapp, Slack, E-Mail, and a chatbox on the website. Try it out if you're interested, but don't submit support tickets just for the fun of it; make sure that you actually have a real issue. We'll request feedback from customers who have used both systems to find out which one they like better.

bMeister1 wrote: ↑Tue Aug 17, 2021 12:33 am If we have an open ticket under the old Jira system that we are still waiting for a response on, will that still work or do we need to make a new support request via one of the new channels, such as Facebook Message? My ticket is waiting for Chris to check on an issue regarding donations and I haven't heard back yet.

steve_empire wrote: ↑Sat Aug 14, 2021 5:22 pm What is the link to your Facebook page?

NearlyDeparted wrote: ↑Sat Aug 14, 2021 8:52 pm Telegram support would be great, it works well and it's not Facebook. I'm not making a facebook account to contact support.

petercallun wrote: ↑Mon Aug 16, 2021 1:43 pm

Steve Sokolowski wrote: ↑Sat Aug 14, 2021 5:15 pm With Sarah's hiring, Atlassian hit us with a bill of $4300 to continue to use the Jira Service Desk for support. No ticketing system is worth that much money, let alone Jira Service Desk, which has few features that we need other than that it integrates well with Atlassian's other tools.

We're evaluating chatwoot, a new ticketing system that allows real-time chat. It integrates a number of "inboxes" that allow the customer to request support, and the customer doesn't even need to know that chatwoot is being used to manage tickets behind the scenes.

If you have need of a ticket and want to try something new, we currently are testing Facebook messages. You can send a direct message to Prohashing's Facebook Page, and it will be entered into the ticket system. If someone is available, you can talk to him or her in real-time; otherwise, you'll receive a response through Facebook when someone reads your response.

If customers are satisfied with this new system, we will discontinue Jira Service Desk and add support for Twitter, Telegram,gbwhatsapp, Slack, E-Mail, and a chatbox on the website. Try it out if you're interested, but don't submit support tickets just for the fun of it; make sure that you actually have a real issue. We'll request feedback from customers who have used both systems to find out which one they like better.

What is the link to your social accounts