Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit
https://prohashing.com/help/prohashing- ... rms-forums.
-
BMChris
- Posts: 60
- Joined: Fri May 14, 2021 8:10 pm
Post
by BMChris » Sun Jun 06, 2021 6:14 am
I added MATIC, COMP and AAVE to my payouts a few days ago when they got added to the mineable coins, and although I have 'send payouts to coinbase account' ticked, nothing is being paid there.
All three coins are showing Threshold Met, and all my other coinbase coins are paying out as normal.
![Image]()
-
BMChris
- Posts: 60
- Joined: Fri May 14, 2021 8:10 pm
Post
by BMChris » Sun Jun 06, 2021 9:45 am
I've created a support ticket
-
Rivve
- Posts: 6
- Joined: Mon May 31, 2021 4:22 am
Post
by Rivve » Sun Jun 06, 2021 6:12 pm
Same here, I have wbtc not playing out
-
dhandler01
- Posts: 15
- Joined: Thu May 13, 2021 11:18 am
Post
by dhandler01 » Mon Jun 07, 2021 9:51 am
Yep same issue here with AAVE and Polygon to Coinbase
-
BMChris
- Posts: 60
- Joined: Fri May 14, 2021 8:10 pm
Post
by BMChris » Mon Jun 07, 2021 3:26 pm
Mine have just paid out

-
Steven Godshall
- Posts: 94
- Joined: Tue Mar 03, 2020 11:04 am
Post
by Steven Godshall » Mon Jun 07, 2021 4:09 pm
Hi,
Thank you for your patience. Balances in these coins should now be paid out.
The coin(s) were just recently added to the pool, so amounts owed to customers so far were smaller amounts, but exchanges have larger minimum withdrawal requirements for these coins. Chris manually bought some more balances for these coins so these payouts could go out.
Sincerely,
Steven
-
dhandler01
- Posts: 15
- Joined: Thu May 13, 2021 11:18 am
Post
by dhandler01 » Mon Jun 07, 2021 9:02 pm
Yeah kind of figured it was something along those lines which was why I didn't do a ticket. Payouts were so low it wasn't going to make or break me anyways. Thanks for everything!

-
BMChris
- Posts: 60
- Joined: Fri May 14, 2021 8:10 pm
Post
by BMChris » Mon Jun 07, 2021 9:15 pm
Yeah thanks for sorting it out

-
mchat
- Posts: 5
- Joined: Fri Jun 04, 2021 3:05 pm
Post
by mchat » Thu Jun 10, 2021 2:50 am
Steven Godshall wrote: ↑Mon Jun 07, 2021 4:09 pm
Hi,
Thank you for your patience. Balances in these coins should now be paid out.
The coin(s) were just recently added to the pool, so amounts owed to customers so far were smaller amounts, but exchanges have larger minimum withdrawal requirements for these coins. Chris manually bought some more balances for these coins so these payouts could go out.
Sincerely,
Steven
Hello, I qualified for payment 2 days ago and haven't been paid out for Matic
-
Steven Godshall
- Posts: 94
- Joined: Tue Mar 03, 2020 11:04 am
Post
by Steven Godshall » Thu Jun 10, 2021 2:31 pm
mchat wrote: ↑Thu Jun 10, 2021 2:50 am
Steven Godshall wrote: ↑Mon Jun 07, 2021 4:09 pm
Hi,
Thank you for your patience. Balances in these coins should now be paid out.
The coin(s) were just recently added to the pool, so amounts owed to customers so far were smaller amounts, but exchanges have larger minimum withdrawal requirements for these coins. Chris manually bought some more balances for these coins so these payouts could go out.
Sincerely,
Steven
Hello, I qualified for payment 2 days ago and haven't been paid out for Matic
Looks like it's being delayed by another case of exchange minimum withdrawal restrictions. This should resolve over time as more people on the pool earn more balance of this newly-added coin.