Prohashing Mining Pool Forums

Hello,

normally i would use the Jira Service Management for a ticket, but i can not login. The password is working on the Pool side and here in forum.

Problem is, than i have a positiv balance in TrueUS Dollar and the address is correct too. But its impossible to change the Payout Threshold and the Payout is not working. -> Threshold Met

Is it possible to help me. I am also a trusted miner.

thanks
Dom

Problem with logging into JSM is that it's asking you for your login but it's the email that you need to use. I've had this issue before where I reported issue with logging to Steve, later I tried the email and it worked.

Banished_Privateer wrote: ↑Thu Apr 29, 2021 4:38 am Problem with logging into JSM is that it's asking you for your login but it's the email that you need to use. I've had this issue before where I reported issue with logging to Steve, later I tried the email and it worked.

Good too know, but i cannot reset the password ether. Nothing is coming to Mailaddress. Spam included.
Login still impossible. I tried every combination...

futurebit wrote: ↑Thu Apr 29, 2021 6:10 am

Banished_Privateer wrote: ↑Thu Apr 29, 2021 4:38 am Problem with logging into JSM is that it's asking you for your login but it's the email that you need to use. I've had this issue before where I reported issue with logging to Steve, later I tried the email and it worked.

Good too know, but i cannot reset the password ether. Nothing is coming to Mailaddress. Spam included.
Login still impossible. I tried every combination...

When I tried to reset my password second time, I've also didn't receive any email, that was weird. I think I tried again the next day or after 2 days and it finally worked, I've received the reset email.

so its not working... I use Email address, username, reset passwort nothing ist working... Login impossible

futurebit wrote: ↑Fri Apr 30, 2021 7:18 am so its not working... I use Email address, username, reset passwort nothing ist working... Login impossible

What E-Mail provider are you using?

If you are using AT&T, their mailserver has added us to a spam filter. You'll have to contact AT&T and ask them to remove our domains from their filtering - there is nothing we can do about that.

futurebit wrote: ↑Fri Apr 30, 2021 7:18 am so its not working... I use Email address, username, reset passwort nothing ist working... Login impossible

In case you aren't aware, the support site uses account logins separate from the main prohashing site, so you may need to create an account.