Prohashing Mining Pool Forums

Hi there

I lost my phone, got replacement with new SIM & SIM swap to original number
Im using "Authy" for 2FA, but my written down recovery password is not accepted for unlocking ANY of the sites I use it on
Authy says I have to take it up with the various sites

As I can not raise a support ticket through https://jira.prohashing.com, Im raising the question here

Pls assist & inform me how the resetting of the 2FA for Prohashing is done


Jan

You can submit a support ticket at the URL you listed. The support ticket system is separate from the site's accounts, so just create a new account there.

Once you create one and submit a ticket, we'll be able to guide you through the "last ditch account recovery" process, which allows you to prove your identity by sending money from a wallet associated with the account. We'll talk to you in your support ticket.

Thanks Steve

will do

mmmm, problem, like I see many others experience

only have a login option, no option for new account on jira.prohashing

I get this ..
"Not a member? To request an account, please contact your Jira administrators"
when selecting that, I get this back
"Your Jira administrator has not yet configured this contact form"

Hi Steve

I eventually got in via another (longer) URL and received an email
but replying to it or sending a new one to support@jira.prohashing.com
returns with
Delay reason: SMTP error from remote mail server after RCPT TO:<support@jira.prohashing.com>:
454 4.7.1 <support@jira.prohashing.com>: Relay access denied

this happens from ANY of my email accounts, PVT, business and even Gmail

Pls advise

janjacobs66 wrote: ↑Tue Nov 05, 2019 6:11 am Hi Steve

I eventually got in via another (longer) URL and received an email
but replying to it or sending a new one to support@jira.prohashing.com
returns with
Delay reason: SMTP error from remote mail server after RCPT TO:<support@jira.prohashing.com>:
454 4.7.1 <support@jira.prohashing.com>: Relay access denied

this happens from ANY of my email accounts, PVT, business and even Gmail

Pls advise

We don't offer support through E-Mail, which is why you're receiving this message. All requests and replies should go through the support ticketing system.

Feel free to log into the ticketing system at https://support.prohashing.com/ to submit and update tickets!