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Comcast connectivity issue identified
Posted: Mon Dec 03, 2018 10:36 pm
by Steve Sokolowski
Chris is currently on the phone with Comcast Enterprise Support to troubleshoot an issue with their network. It seems that packets to servers outside the United States are getting lost. He'll post an update as soon as he knows more.
Re: Comcast connectivity issue identified
Posted: Mon Dec 03, 2018 10:45 pm
by dohckiller10
everything is back to normal now, thanks for the fast work out there.
Re: Comcast connectivity issue identified
Posted: Tue Dec 04, 2018 12:05 am
by Chris Sokolowski
Yeah, Comcast seems to have fixed the issue and everything is back online.
We pay for enterprise service, and it's amazing how much easier it is to work with their enterprise support is compared to their "business" support. With their "business" support, it would have taken a hour just to get to past their standard "is your router plugged in" steps. With enterprise support, I told them I had a network issue and they immediately connected me with an experienced network technician. He ran traceroutes and within 5 minutes the issue was diagnosed and elevated to a senior network engineer at a central office.