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Payout issue

Posted: Mon Oct 22, 2018 6:13 am
by lulzcart
hello...i haven't received any payouts for the past 2 days...i also filled a support ticket but no answer...can i have my money paid today? i need them urgently

Re: Payout issue

Posted: Mon Oct 22, 2018 6:35 am
by Steve Sokolowski
lulzcart wrote:hello...i haven't received any payouts for the past 2 days...i also filled a support ticket but no answer...can i have my money paid today? i need them urgently
If you submitted a support ticket, then Chris is probably already investigating the issue. Thanks for your patience!

Re: Payout issue

Posted: Thu Oct 25, 2018 4:58 am
by miskaryzu
Same problem here.
Coin: Dubai, I collected about 10 DBIX but cant transfer my treshold (2,5 DBIX) from a few days. Transfers of other coins (like monero) works fine on my account.

Re: Payout issue

Posted: Thu Oct 25, 2018 8:22 am
by Steve Sokolowski
miskaryzu wrote:Same problem here.
Coin: Dubai, I collected about 10 DBIX but cant transfer my treshold (2,5 DBIX) from a few days. Transfers of other coins (like monero) works fine on my account.
Thanks for the report. Again, support tickets are the best place to report payout issues. That way, they can be tracked and assigned to the person who is most qualified to resolve the problem.

Re: Payout issue

Posted: Sun Dec 09, 2018 12:05 pm
by Shamantlt2
Hi. More than one month has passed since I crossed the payout threshold, and the DASH coin has not been paid, the username of my account is Shamantlt2. I form W-8BEN, I filled and sent several times, why not pay? Withdrawal is not included, help enable the withdrawal. I wrote a lot and asked this question, but the payout threshold of the DASH coin is closed, I also filled out and sent a lot of form W-8BEN. Help to open the payment on the coin DASH. Regards, Yuri.

Re: Payout issue

Posted: Sun Dec 09, 2018 5:19 pm
by Shamantlt2
Hi. More than one month has passed since I crossed the payout threshold, and the DASH coin has not been paid, the username of my account is Shamantlt2. I form W-8BEN, I filled and sent several times, why not pay? Withdrawal is not included, help enable the withdrawal. I wrote a lot and asked this question, but the payout threshold of the DASH coin is closed, I also filled out and sent a lot of form W-8BEN. Help to open the payment on the coin DASH. Regards, Yuri.

Re: Payout issue

Posted: Sun Dec 09, 2018 8:19 pm
by Steve Sokolowski
Shamantlt2 wrote:Hi. More than one month has passed since I crossed the payout threshold, and the DASH coin has not been paid, the username of my account is Shamantlt2. I form W-8BEN, I filled and sent several times, why not pay? Withdrawal is not included, help enable the withdrawal. I wrote a lot and asked this question, but the payout threshold of the DASH coin is closed, I also filled out and sent a lot of form W-8BEN. Help to open the payment on the coin DASH. Regards, Yuri.
Could you submit a support ticket? We'll need to ask for more information about your particular case, as we aren't aware of any widespread problems. As I mentioned in the previous post, support tickets allow us to track issues and resolve them quickly. Thanks!

Re: Payout issue

Posted: Mon Dec 10, 2018 3:10 pm
by Shamantlt2
Hello, tell me how to send a request to the support service? Helping to resolve this issue with a conclusion.

Re: Payout issue

Posted: Mon Dec 10, 2018 3:15 pm
by Shamantlt2
Helping to resolve this issue with a conclusion.
Specifically, I do not know where to write. There is no answer.

Re: Payout issue

Posted: Mon Dec 10, 2018 3:44 pm
by Steve Sokolowski
Shamantlt2 wrote:Helping to resolve this issue with a conclusion.
Specifically, I do not know where to write. There is no answer.
The support system is available at https://support.prohashing.com/.