Payout addresses

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Elanaz
Posts: 15
Joined: Thu Sep 03, 2015 11:59 am

Payout addresses

Post by Elanaz » Thu Sep 03, 2015 12:03 pm

Addresses for payments aren't added. An unexpected exception occurred. The issue has been logged.
DazME
Posts: 1
Joined: Thu Sep 03, 2015 7:52 pm

Re: Payout addresses

Post by DazME » Thu Sep 03, 2015 7:53 pm

Having the same issue.. any ETA when this will be resolved ?
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Payout addresses

Post by Chris Sokolowski » Thu Sep 03, 2015 9:03 pm

Thanks for reporting the issue. I am looking into this right now. Please give me some time.
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Payout addresses

Post by Chris Sokolowski » Thu Sep 03, 2015 9:13 pm

Thanks for your patience. I determined that the issue was caused by the website losing permission to modify the database and update the payout addresses table. I have corrected the problem and everything should be back to normal. Please let me know if it still does not work.
Elanaz
Posts: 15
Joined: Thu Sep 03, 2015 11:59 am

Re: Payout addresses

Post by Elanaz » Fri Sep 04, 2015 9:15 am

Everything works, thanks.
mck
Posts: 33
Joined: Sat Dec 10, 2016 2:52 am

Re: Payout addresses

Post by mck » Sat Dec 10, 2016 2:58 am

Hi guys, I think 'the website lost permission to modify the database and update the payout addresses table', which also occurred last year (see above) because I cannot add any wallet to my account. Error Message is: "An unexpected exception occurred. The issue has been logged."
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Payout addresses

Post by Chris Sokolowski » Sat Dec 10, 2016 5:09 am

Hi mck. Which coin are you trying to update?
mck
Posts: 33
Joined: Sat Dec 10, 2016 2:52 am

Re: Payout addresses

Post by mck » Sat Dec 10, 2016 7:45 am

Hi Chris, I just signed up yesterday, but it seems I cannot save any wallet, I tried Bitcoin, Gulden, GameCredits and Doge.
Last edited by mck on Sat Dec 10, 2016 2:05 pm, edited 1 time in total.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout addresses

Post by Steve Sokolowski » Sat Dec 10, 2016 8:13 am

mck wrote:Hi Chris, I just signed up yesterday, but it seems I cannot any wallet, I tried Bitcoin, Gulden, GameCredits and Doge.
Great, thanks for the report. Chris and I will look into this and get back to you within a few hours once we figure out the cause.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout addresses

Post by Steve Sokolowski » Sat Dec 10, 2016 1:34 pm

mck wrote:Hi Chris, I just signed up yesterday, but it seems I cannot any wallet, I tried Bitcoin, Gulden, GameCredits and Doge.
We figured out the problem. Chris released the multiple algorithms fork of the website instead of the single algorithm fork. He'll revert it after he ports the changes he made to the other fork. Sorry about the mixup.
Locked