Payouts delayed today due to Cryptsy
Posted: Mon Jul 13, 2015 2:14 am
Our payouts will be delayed today because Cryptsy is in error. I have submitted a support ticket, but I have not heard a response. Our Cryptsy funds are frozen until they fix it.
The exact problem is that we made a Legendarycoin withdrawal today. Our balance was 9 LGD, and I attempted to withdrawal 9 LGD. For an unknown reason, Cryptsy processed the withdrawal twice, leaving us with a -9 LGD balance. When one wallet on Cryptsy has a negative balance, Cryptsy refuses all withdrawals until the negative balance is eliminated. As a service to our customers to ensure we pay on time, I would consider buying enough coins to cover the negative amount and then selling them when Cryptsy resolves the issue. However, Cryptsy has disabled all trading in its LGD market, so we can't even buy coins to zero the balance. All of our Cryptsy balances are frozen until they cancel the withdrawal, and I don't know how long it will take for them to respond to their support ticket.
As soon as they fix the issue, I will withdrawal from the exchange and process the payouts after the withdrawals confirm.
The exact problem is that we made a Legendarycoin withdrawal today. Our balance was 9 LGD, and I attempted to withdrawal 9 LGD. For an unknown reason, Cryptsy processed the withdrawal twice, leaving us with a -9 LGD balance. When one wallet on Cryptsy has a negative balance, Cryptsy refuses all withdrawals until the negative balance is eliminated. As a service to our customers to ensure we pay on time, I would consider buying enough coins to cover the negative amount and then selling them when Cryptsy resolves the issue. However, Cryptsy has disabled all trading in its LGD market, so we can't even buy coins to zero the balance. All of our Cryptsy balances are frozen until they cancel the withdrawal, and I don't know how long it will take for them to respond to their support ticket.
As soon as they fix the issue, I will withdrawal from the exchange and process the payouts after the withdrawals confirm.