Prohashing Mining Pool Forums

Steve Sokolowski wrote:Hi akiratek,

If you think that Chris made a mistake in regards to the $600 limit, then please submit a support ticket and he'll be glad to investigate.

As to providing notice, you might recall that we did announce in the forums back in mid-December that this information would be required, and that there were over 40 replies to the post. Since we are just complying with the law, this requirement should not be a surprise.

The documentation provides additional information about how the tax information is not used for any other purpose, like marketing. Plus, no identity documents are required. If you are not a US customer, then you most likely just have to sign the form stating that you are not, and you can continue mining as before. While we can't provide personal advice for your specific situation, most customers who don't live in the US can simply submit the form and owe nothing and will never be contacted again.

If, however, you aren't willing to do that, then I'm sorry to hear that we will lose you as a customer. You can change your mind within 90 days and payouts will continue as normal. Otherwise, hopefully you can understand that we cannot legally pay you without this information after you've earned $600, and any earnings above that will be forfeit in April.

akiratek wrote:Also can you point me to the post you said you made on the forum. Would like to send it to some other miners to make them aware. Was not able to find it using the search function.

Iman wrote:When creating the profile, no documents were required and there were no notifications about the restrictions on amounts. Now that you have my money you need to disclose my personal information. This procedure is considered by me as blackmail. And you threaten to confiscate my money. Who is going to confiscate my money and on what basis?

Re: Reminder: forms must be completed to be paid

Edit
Report this post
Quote

Postby greaseman316 » Sun Jan 07, 2018 11:27 am
You know Steve after spending a bit of time on the forum. going back thru some of my stuff, i remember back at beginning of Dec and today when i created some testing accounts.

I have noticed that not once have i gotten a confirmation email or such From Prohashing. Oh wait you do not require an email to sign up.
You may find this to be a BIG issue with your NON English speaking, non- USA "customers". Being as you only have a few thousand members on the forum which is usually due to problems. How can you get the word to the other say 70% or more of your "customers" if you have no contact info for them???

Maybe this is a little too quick of a roll out before having all your ducks in a row. I suspect when These "customers" that dont bother to come to the forum or log into their accounts find out, they are going to be pretty pissed off when their payments stop an they have received nothing from PH concerning the issue. Looks like a ton of extra support tickets and headaches "if" they understand they have to create 2 more accounts to log into support and forums. The word will travel fast, because in their minds, they were not informed of the changes and that PH stole their money.

Normally When a TOS agreement is updated every "customer" receives that information(Or at very least attempts are made with proof) so they have the chance to make an informed decision about the changes before they take effect. Changing of TOS on a web page or forum that doesnt get visited by many of your customers nor translated to their language is not allowing them the chance for an informed decision. This could and may open up a world of unwanted legal issues for you. With you in PA i dunno but i can tell you other states and some countries are very strict about the changing of TOS without allowing ALL customers in their jurisdiction the chance to make a timely and informed decision.

I know you guys are trying your best to do the "right thing" and be legal in the USA. on a FED level.

Are you sure you have been Informed correctly? I would maybe look into a second opinion since now you have 49 other states and rest of world to deal with.

Just something to think about