Missing Verge Payout

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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Missing Verge Payout

Post by Sue-Bee » Fri Jan 26, 2018 7:11 pm

Hello,

It shows that a payout was done earlier today, almost 6 hours ago.
But I still don't see a payment come in to my Verge Wallet.
COuld you please help me? What's going on?
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: Missing Verge Payout

Post by Sue-Bee » Sat Jan 27, 2018 9:26 am

Ok now I'm worried. It has been more than 24 hours
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AppleMiner
Posts: 736
Joined: Sat Sep 30, 2017 1:44 pm

Re: Missing Verge Payout

Post by AppleMiner » Sat Jan 27, 2018 11:19 am

If you are having a payout issue, the payout eligible has had a checkmark on it and you did not get paid for longer than 24-hours,

Please put in a ticket with support.prohashing.com and they will look into it for you.
If you put in a ticket before 24 hours has passed it may be delayed/ignored if it hasnt been over 24 hours.
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: Missing Verge Payout

Post by Sue-Bee » Sat Jan 27, 2018 11:25 am

I put in a ticket before 24 hours.. I'll put in another ticket... as another payment now has been made, but i haven't recieved it
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AppleMiner
Posts: 736
Joined: Sat Sep 30, 2017 1:44 pm

Re: Missing Verge Payout

Post by AppleMiner » Sat Jan 27, 2018 11:42 am

Maybe check the wallet its being sent to?

If the wallet you are getting payments to wasn't updated to the latest verge version they might not be able to receive it on their end because they are not synced up, that would be the receiving wallet side of the issue.
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: Missing Verge Payout

Post by Sue-Bee » Sun Jan 28, 2018 12:43 am

I'm on the latest Verge Wallet, fully synced, and tested a payment from Binance and got it...
So definitely somehting going on here :(:(
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cat955l
Posts: 1
Joined: Sun Jan 28, 2018 12:35 pm

Re: Missing Verge Payout

Post by cat955l » Sun Jan 28, 2018 12:38 pm

I am having the same issue!!!
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AppleMiner
Posts: 736
Joined: Sat Sep 30, 2017 1:44 pm

Re: Missing Verge Payout

Post by AppleMiner » Sun Jan 28, 2018 3:00 pm

I would put in a ticket with support.prohashing.com and maybe stop taking verge payouts.
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: Missing Verge Payout

Post by Sue-Bee » Sun Jan 28, 2018 10:17 pm

done both of those... stopped Verge.. about $47 is stuck somewhere in limbo... that was sent, never received ...
Ever since the error happened.. I'm hoping to hear back from Support.. they have been quiet.. i'm assuming just busy with tracking this issue?
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AppleMiner
Posts: 736
Joined: Sat Sep 30, 2017 1:44 pm

Re: Missing Verge Payout

Post by AppleMiner » Mon Jan 29, 2018 3:26 am

I am guessing they do not work over weekends.
I am not sure because I have asked what hours they operate so I can inform people and have yet to be told either.
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