Status as of Wednesday, January 24, 2018
Posted: Wed Jan 24, 2018 11:20 am
Good morning!
- We were finally able to get a corporate account with Bitflyer, so we're closing all our Coinbase accounts, except the one that will solely be used to pay customers. Good riddance to Coinbase and their customer support - we won't be back.
- We discovered another coin, Linxcoin, which was returning success on block submissions regardless of whether the submission was successful or not. In accordance with our policy in regards to coins with this bug that we announced back in December, the coin has been disabled for mining, will be discontinued, and will never be eligible for re-addition even if the bug is fixed. This is the fifth coin with this issue, so developers are obviously forking from buggy code in some upstream coin and not testing their networks. Now that this coin is gone, we expect that profitability will rise by 3% or more in the coming days.
- While we had expected to begin the addition of SHA-256 daemons this week, we decided instead to focus on resolving yet more issues. It still surprises me how, despite not having added any significant new features since last April, all available time is still being spent resolving issues. Over the next week, we will be working on making the automated fork detection disable coins that have forked until the following weekend, when Chris can update them.
- Constance is working on a new feature to reduce support tickets. When a coin fails payouts due to an exception, the "live coin balances" will display a red border notifying the user that the coin is not currently issuing payouts, that Chris is aware of the problem, and that no action from the customer is necessary. Since almost all support tickets regarding payouts are already known issues, the goal of this change is to reduce the time required to resolve the payout issues by redirecting Chris's time from responding to the tickets to working on the issues behind the tickets.
- Unfortunately, despite promising a response within two days, it's now been five days since Comcast said the contractor was supposed to schedule an installation time. The delays in getting that connection installed continue.
- I was thinking about proposing a simple forum rules change where customers who post messages saying that a payout didn't go out will be sent a private message directing them to the support ticketing system, and then their post will be deleted. As mentioned above, payout problems are almost always already identified by Chris, and they are almost always specific to a very limited number of people. While we appreciate customers' feedback, payout posts are often posted to unrelated topics. Comments on this proposed change?
- AppleMiner suggested that we mine Siacoin, but I don't think that it follows the standard bitcoin API. ZEC could be added immediately, however, because its blocks are worth less than bitcoin, and therefore we don't need perfect connectivity and no bugs to mine it.