Payout Config Issue

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
User avatar
kires
Posts: 188
Joined: Thu Mar 05, 2015 8:25 am

Payout Config Issue

Post by kires » Tue Mar 10, 2015 1:19 pm

Okay, this is now officially getting weird. I just checked my settings page, and it's gone back to BTC payout again. That's the 2nd time today (and 4th or 5th in all) my profile has changed from USD payouts to BTC. The last time this happened, this morning, I deleted the BTC address so it would (hopefully) not happen again. I can change it back at any time, but I'll leave it as it is until I hear from one of the Admin brothers, in case that helps diagnose what in the seven hells of Manilow is going on there.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout Config Issue

Post by Steve Sokolowski » Tue Mar 10, 2015 4:04 pm

That's strange. I'll look into this. I don't think there's been a case yet where someone has requested payouts in both dollars and bitcoins, which might explain this issue. There have been cases where people request dollars or dollars and some other coin.

We should be able to get back to you this evening. Sorry for the problem!
User avatar
kires
Posts: 188
Joined: Thu Mar 05, 2015 8:25 am

Re: Payout Config Issue

Post by kires » Tue Mar 10, 2015 4:10 pm

Just to be clear, I don't want payment in both. I'd like payment in dollars only. I only added the BTC address hopefully as a failover in case the auto-sell option went sideways.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout Config Issue

Post by Steve Sokolowski » Tue Mar 10, 2015 4:15 pm

OK. We'll get you an answer before tonight's payouts execute so that there isn't any effect on payouts.

As far as I can tell, earnings are unaffected, so you should just be able to manually sell the bitcoins you receive as a result of mining today while we're fixing the problem.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout Config Issue

Post by Steve Sokolowski » Tue Mar 10, 2015 4:16 pm

By the way, it's good to see someone who is making sense and choosing dollar payouts after this three day period of unfounded euphoria. Everyone thinks that something has changed all of a sudden in the market. While bitcoins have a lot of future potential, I think it's a mistake to be buying at present.
User avatar
kires
Posts: 188
Joined: Thu Mar 05, 2015 8:25 am

Re: Payout Config Issue

Post by kires » Tue Mar 10, 2015 5:28 pm

Thank you, sir. While I would like to take credit for holding such an enlightened viewpoint, I'm actually just trying to mitigate my losses at this point. :lol: If Frick and Frack (yes, I named my Titans) can maintain their current monthly earnings (which they won't, I know) then I'll break even in about 2 years, and then I can start thinking about hold vs sell.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout Config Issue

Post by Steve Sokolowski » Tue Mar 10, 2015 6:37 pm

I've been looking at this and I can't seem to reproduce the issue.

Could you add the dollar payouts back in as 100% of your payouts, and then post back here when the issue recurs? I checked the audit logs and it shows that at 8:45 this morning the dollars were deleted, but nothing since then.

Do you remember what action you took at 8:45 that could have caused the dollar payout to disappear?
User avatar
kires
Posts: 188
Joined: Thu Mar 05, 2015 8:25 am

Re: Payout Config Issue

Post by kires » Tue Mar 10, 2015 6:44 pm

Okay, I've switched back to USD and deleted BTC as an option. At 8.45 this morning... I think that would be right around the time I checked from work and noticed that I'd been set to BTC, and changed it back to USD. I'd noticed the same thing, and corrected it earlier this AM, like around 6-ish.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout Config Issue

Post by Steve Sokolowski » Tue Mar 10, 2015 6:50 pm

I think I figured this one out. The timing was very helpful.

What is happening is that when the dollar payouts are executing, Coinbase's security generates a new "access token" that needs to be stored in the database. Instead of simply updating the token, six months ago when I designed this I told it to delete the old token and then insert the new one. But when the old token is deleted, everything associated with it, including that payout request for dollars, is lost.

This issue shouldn't be difficult to fix. I'll get it fixed before the payouts execute tomorrow morning so that it doesn't happen again. Thanks for the report; this has been really helpful in getting rid of some difficult-to-find bugs!
User avatar
kires
Posts: 188
Joined: Thu Mar 05, 2015 8:25 am

Re: Payout Config Issue

Post by kires » Tue Mar 10, 2015 7:25 pm

Than-q, sir. Glad I could help!
Locked