You guys have any idea when you will be free to look into the issue of not receiving pay outs? I have submitted a support ticket days ago.
I still have the issue. it seems payments are stuck and being skipped. I have sent a pic of my payout sheet with the support ticket. I would like to bring back my L3s back but do not feel confident until my issue is solved.
Any help would be great,
(any ga-newszzz is good ga-newszz from Gary ga-newszz) Old timers remember that?
Thanks
Support tickets.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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AppleMiner
- Posts: 736
- Joined: Sat Sep 30, 2017 1:44 pm
Re: Support tickets.
Its the Great Space Coaster, get on board, with the great space coaster we'll explore!
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Support tickets.
The ticket queue is down to 13 now, 7 of which are about one coin, ETC, which we're troubleshooting why the transactions aren't on the blockchain.
We expect to get the tickets down to zero today, after being in the 200s for the past two months. We can't promise fast support during the holiday period, but by February we hope to have a student hired and trained to answer the trivial tickets so we can keep the ticket queue near zero. Our goal is to provide better support than companies like Coinbase, who we feel don't understand the importance of customer service.
We expect to get the tickets down to zero today, after being in the 200s for the past two months. We can't promise fast support during the holiday period, but by February we hope to have a student hired and trained to answer the trivial tickets so we can keep the ticket queue near zero. Our goal is to provide better support than companies like Coinbase, who we feel don't understand the importance of customer service.
Re: Support tickets.
Thank you for the reply and information.
Re: Support tickets.
Problem solved, was on my end. Thank you for the support.