Balances not updated on morning of October 10
Posted: Tue Oct 10, 2017 5:47 am
Hi everyone,
As a few of you have already noticed, for about three hours this morning there were no balance updates. I am aware of the issue, and there is no need to create additional support tickets about it.
Our database experienced an integer overflow for miner balances. We had our 4,294,967,295th miner balance update, and the database could no longer insert additional updates. I expanded the column to a 64-bit integer and solved the issue. I thought I had expanded to 64-bit integers in all our tables a while ago, but it seems that this column was forgotten. I checked our database and confirmed that there are no other columns that will cause similar issues in the future.
Unfortunately, as a result of the overflow, the balances earned during that time were not recorded. As standard procedure, I will be crediting all miners for the missing time plus a bonus 15%, and I will have that credit applied by this evening. I will update this post when the credit is applied; until you see an update here, your balances have not yet been updated.
I apologize again for the issue.
-Chris
As a few of you have already noticed, for about three hours this morning there were no balance updates. I am aware of the issue, and there is no need to create additional support tickets about it.
Our database experienced an integer overflow for miner balances. We had our 4,294,967,295th miner balance update, and the database could no longer insert additional updates. I expanded the column to a 64-bit integer and solved the issue. I thought I had expanded to 64-bit integers in all our tables a while ago, but it seems that this column was forgotten. I checked our database and confirmed that there are no other columns that will cause similar issues in the future.
Unfortunately, as a result of the overflow, the balances earned during that time were not recorded. As standard procedure, I will be crediting all miners for the missing time plus a bonus 15%, and I will have that credit applied by this evening. I will update this post when the credit is applied; until you see an update here, your balances have not yet been updated.
I apologize again for the issue.
-Chris