We have currently worked the support tickets down to 99, from 180 on Sunday. Chris is continuing to address tickets every hour he is awake, and I have joined him, with other work stopping until all tickets are resolved. The current tickets being worked are now from August 22, with the exception of a few very old tickets outstanding for a while that are extremely complicated.
Since we resolved the "lost shares" issues on August 27, the number of tickets per day has fallen down into the 20s, allowing Chris to close tickets faster than they are opened.
We apologize for the continued delay in addressing tickets. One of the reasons that registration was closed was because the backlog of tickets is too high right now. With 12 hours per day being put into ticket resolution, we hope to get the tickets down to zero this week.
Tickets down to 99
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
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GregoryGHarding
- Posts: 646
- Joined: Sun Apr 16, 2017 3:01 pm
Re: Tickets down to 99
thanks steve for the constant updates this week, i like to see this as sometimes people feel left in the dark, appreciate it
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micca410evo
- Posts: 120
- Joined: Wed Jul 26, 2017 11:55 am
Re: Tickets down to 99
There is light at the end of the dark tunnel @Greg