Chris improved website performance
Posted: Sat Aug 19, 2017 7:20 am
Today, Chris was able to detect a crucial issue with the website and he thinks that was what was causing it to crash repeatedly. There must have been some people who repeatedly pressed [F5] to refresh the page when they couldn't access the site, or who have malfunctioning software, and there were a lot of connections from the same addresses. Chris installed software to sever new connections when there are already too many connections to the website at the same time from the same IP address or user. The limit is set to a value much higher than what a normal user would use in standard browsing.
The fix appears to have resolved the issue of the website going offline and needing to be restarted. Feel free to submit tickets if the issue recurs. Thanks to those who helped Chris get to the bottom of this issue.
There are still delays in accessing the site the first time caused by Javapipe's protection other than outright crashes. As stated earlier, fixing those would cost about $1300/month, and we will be evaluating that investment tomorrow and Tuesday.
The fix appears to have resolved the issue of the website going offline and needing to be restarted. Feel free to submit tickets if the issue recurs. Thanks to those who helped Chris get to the bottom of this issue.
There are still delays in accessing the site the first time caused by Javapipe's protection other than outright crashes. As stated earlier, fixing those would cost about $1300/month, and we will be evaluating that investment tomorrow and Tuesday.