Payout away and not credited

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
fugju
Posts: 76
Joined: Fri Nov 18, 2016 6:09 am

Payout away and not credited

Post by fugju » Wed Feb 01, 2017 9:51 am

Hi,

my payout was not credited on Poloniex :-(

https://prohashing.com/explorer/GameCre ... FSzqBzDMB/

23,4 Game


Thanks.
Top
fugju
Posts: 76
Joined: Fri Nov 18, 2016 6:09 am

Re: Payout away and not credited

Post by fugju » Wed Feb 01, 2017 11:11 am

I have contacted the support from poloniex too.
Top
fugju
Posts: 76
Joined: Fri Nov 18, 2016 6:09 am

Re: Payout away and not credited

Post by fugju » Wed Feb 01, 2017 12:19 pm

Solved.

I got it credited :-)
Top
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payout away and not credited

Post by Steve Sokolowski » Wed Feb 01, 2017 2:29 pm

fugju wrote:Solved.

I got it credited :-)
Glad to see you got this worked out!
Top
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Payout away and not credited

Post by Chris Sokolowski » Wed Feb 01, 2017 10:44 pm

We've had the same issue with depositing the GAME we've mined to Poloniex. There must have been some problem with their wallet that affected all users.
Top
myeportal
Posts: 4
Joined: Wed Mar 23, 2016 9:53 pm

Re: Payout away and not credited

Post by myeportal » Mon Feb 13, 2017 10:50 pm

How does the system get triggered for a withdrawl? i can see where its set, but what about how to actually click a button or what? ;)
Top
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Payout away and not credited

Post by Chris Sokolowski » Tue Feb 14, 2017 3:35 am

We pay balances once per day in the morning (ET). If your balance is over the threshold, then the balance will be sent to your wallet.
Top
User avatar
CritterDog
Posts: 267
Joined: Tue Feb 23, 2016 11:21 am

Re: Payout away and not credited

Post by CritterDog » Thu Feb 16, 2017 2:23 pm

I mined some Goldcoin that is over the threshold but not paying out. Can you please check this for me. Thanks
Top
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Payout away and not credited

Post by Chris Sokolowski » Sat Feb 18, 2017 5:26 am

Goldcoin was not paying out because a Cryptopia withdrawal was failing. I just fixed the withdrawal, and the balance will be sent in an hour or two when it confirms.
Top
User avatar
CritterDog
Posts: 267
Joined: Tue Feb 23, 2016 11:21 am

Re: Payout away and not credited

Post by CritterDog » Sat Feb 18, 2017 5:24 pm

Chris Sokolowski wrote:Goldcoin was not paying out because a Cryptopia withdrawal was failing. I just fixed the withdrawal, and the balance will be sent in an hour or two when it confirms.
Just a heads up Chris Goldcoin still has not paid out
Top
Locked

Return to “System support”