IMPORTANT: system-wide outage for database upgrade starting 3pm EDT October 17

[Chris Sokolowski]

It doesn't appear fixed though. Currently it says what I am owed is $3.31. I mined $3.24 on the 22nd before I switched pools. I never received a payout at all on the 21st. So it basically says I was never owed anything for the 21st despite mining the entire day? I can appreciate that if it was overpaying I wouldn't be due the entire amount that it says I earned on the 21st, but to calculate that I am owed nothing is plain wrong. I typically make between $5.50 and $7 a day. The only days when it potentially could have overpaid me were the days immediately following the database upgrade up until I stopped mining here. I was not overpaid an entire days worth of mining in those few days, and yet I was not paid for an entire days worth of mining on the 21st.

Please look at your earnings again. You were paid for the mining on the 21st - it was sent on the 22nd. Your earnings for the 22nd have not yet been paid because they did not meet the payout threshold.

[incognitomisquito]

There was no payout on the 21st which would have been for the 20th. In other words I received regular payouts every day up until the 20th. The next payout I received was on the 22nd and it was slightly larger than normal but not what I would expect from a two day payout. So the payout that should have occurred on the 21st did not occur.

The Total Earnings tile which I guess you are saying is in error says:
19th $7.25
20th $7.49
21st $7.45

I have payouts at my BTC address from you equal to:
20th $7.25
22nd $8.14

[Chris Sokolowski]

Here is what is posted on your account balance since the payouts stopped matching the exact earnings of the previous day:

date earnings payout

2016-10-22 | 0.00514733 | 0.01287042
2016-10-21 | 0.01189326 |
2016-10-20 | 0.01198040 | 0.01154360
2016-10-19 | 0.01154360 | 0.00995915
2016-10-18 | 0.00995914 | 0.01960125
2016-10-17 | 0.00859800 | 0.01075888
2016-10-16 | 0.01075888 | 0.02147570
2016-10-15 | 0.01052507 |
2016-10-14 | 0.01095062 |

The totals are therefore:

0.09135634 | 0.08620900

Your current balance is 0.00514734, which is exactly the difference between the earnings and payouts. I don't see where you are missing money.

[incognitomisquito]

So the final explanation looks like this:
Sorry our shit was all screwed up, we can't really explain what happened or what any of the numbers mean. But take out word for it we didn't screw you when we skipped paying you. Done mining here that's for fucking sure.

[Steve Sokolowski]

So the final explanation looks like this:
Sorry our shit was all screwed up, we can't really explain what happened or what any of the numbers mean. But take out word for it we didn't screw you when we skipped paying you. Done mining here that's for fucking sure.

I'm sorry we weren't able to help you.

This issue stemmed from an earlier issue with payouts after the database upgrade, which caused payouts to occur on different days. As you can see, the payout totals now match your earnings. Chris triple-checked to ensure that all of the money that went out exactly matches what is in the system, and all of your payouts are definitely recorded on the blockchain..

There is still the money in your account from your mining on the 21st, which you pointed out as not having been paid, since the payout threshold wasn't met. If you choose to go to another pool, you can have that paid out tomorrow by checking "ignore payout threshold" before you leave. Best of luck, and hopefully you'll consider us again in the future!

[incognitomisquito]

Well Steve your customer service is good, I'll say that much. I apologize for losing my shit, I am obviously very frustrated. The 'Account Activity' tile has always been opaque. I have already ticked the box to trigger the payout. I won't be back though.

[Chris Sokolowski]

I'm sorry to hear your are leaving, but I wish you the best of luck in your mining wherever you go. You're welcome back here anytime.