Workers are disappearing after I refresh Dashboard

[GregoryGHarding]

Same problem here -- which is kind of a bummer.. I like to see the realtime hashing rate. I can see that im earning in my settings and on the earnings page -- but says Live worker status (0)

L3+ is hashing away though.

tried clearing cache, restarting computer, rebooting the miner... nothing worked.

Please advise.

Thanks for the report. I'll try more tomorrow, but I think at this point I'm just going to have to set aside this issue. I can't reproduce any of these problems and have been at it for days. The network connectivity issues may be responsible, and perhaps the enterprise-class Internet connection will be helpful when it is installed in a month.

Are all of these cases all-or-nothing, or are there cases where only some workers appear?

I'll keep people updated tomorrow!

[treberto]

Same here since yesterday afternoon, had 17 asics but only 1 was showing live. Now i have 2 on there and i have zero showing live, although my coins are going up . my username is trebord

[Steve Sokolowski]

This issue has been resolved, and the resolution will be released this afternoon. More information is available in the "status as of today" thread.

[robroyman]

Same problem here. Miner has not been showing for several hours, although it is mining.

[aaroncross]

Guess i'll just leave prohashing until its fixed.. i dont like the idea that i might not be getting credited for all my hashpower.

[digger888]

Can someone confirm that we are being paid but it is the display that is not showing our hashrate?

[robroyman]

Too early to tell as the problem only started this morning. I also noticed my efficiency is down from the usual 95+ to around 85. Not sure if this has anything to do with the existing issue.

[cryptouser]

grrrrrrrrrr
Same issue here. I wish i found this thread earlier....
i tried everything ...thinking it was an issue with the new miner i just got. i updated the firmware, changed network cables, tried different pass params..nothing worked.

I have 3 miners sitting behind a cisco router...2/3 are showing on the dash no issues...but the third one shows up only after i restart it then it disappears if i refresh the page.
The miner itself shows that the pool is alive and it's mining..

Please keep us posted if you figure out what the issue is.
Thank you

[nazerim]

After reporting finding a block, my miner (L3+) disappeared.

I tried rebooting, miner does not show up in the dashboard.

I've submitted a support ticket - should I point the miner to a backup pool right now?