Your system stole my money

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
nexus
Posts: 3
Joined: Mon Jul 17, 2017 6:40 pm

Your system stole my money

Post by nexus » Mon Aug 21, 2017 10:12 pm

I clicked on the settings tab to see my payout distribution. I got an "error loading message". When I went back to earnings tab, I got this message in the bottom.

Forfeit BitcoinCash 0.00000000 Forfeited balance 8/21/2017
Forfeit Ethereum 0.00000000 Forfeited balance 8/21/2017
Forfeit Dogecoin -0.00000001 Forfeited balance 8/21/2017
Forfeit Bitcoin -0.01944317 Forfeited balance 8/21/2017

Please send me back my BTC.
GregoryGHarding
Posts: 646
Joined: Sun Apr 16, 2017 3:01 pm

Re: Your system stole my money

Post by GregoryGHarding » Tue Aug 22, 2017 1:29 am

easy my friend, no one stole anything from you, at least not on purpose, you may have come across a website bug that the owners wuld really like to know about so it doesn't happen again. please open a ticket at support.prohashing.com, and explain what happened, they will fix your balance, and look into why it happened in the first place. no worries about retrieving your balance.
cgh
Posts: 3
Joined: Tue Aug 22, 2017 1:50 pm

Re: Your system stole my money

Post by cgh » Tue Aug 22, 2017 2:57 pm

I have never see that website for support tickets. support.prohashing.com I see no reference to it on the website after logging in. Glad i came across this post. (interesting topic though, maybe a little to harsh)
Locked