Chris/Steve,
Can you please look into unaccounted for shares for my account? It looks like there was some lost early this morning and in the past 4-5 hours. My earnings are way down and appears to be not correct. I am discontinuing mining until this is fixed as I am just spinning my wheels and loosing money.
Also I have noticed the system is saying that my hashrate history is only up to date to June 16th. But I have been mining since the pool came back online. Not for sure if that is updating or not.
Please let me know once my balance has been corrected and why shares keep going missing as this is very troubling.
Thanks,
Joe
Shares Lost and System Bugs
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Shares Lost and System Bugs
Hi Joe,
I just compensated everyone for the missing shares issue today. The missing hashrate was bug in the query that generated the hashrate charts. It was failing since we had three days of zero hashrate. I have fixed that as well.
I apologize for everyone who has support issues as I have not been answering them as quickly as before. Now that the system is stable, I will be back to faster support.
I just compensated everyone for the missing shares issue today. The missing hashrate was bug in the query that generated the hashrate charts. It was failing since we had three days of zero hashrate. I have fixed that as well.
I apologize for everyone who has support issues as I have not been answering them as quickly as before. Now that the system is stable, I will be back to faster support.
Re: Shares Lost and System Bugs
Looks good now Chris - many thinks 
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Shares Lost and System Bugs
Thanks Chris. Appreciate the help.Chris Sokolowski wrote:Hi Joe,
I just compensated everyone for the missing shares issue today. The missing hashrate was bug in the query that generated the hashrate charts. It was failing since we had three days of zero hashrate. I have fixed that as well.
I apologize for everyone who has support issues as I have not been answering them as quickly as before. Now that the system is stable, I will be back to faster support.