authentication problem 2FA

[Mikaa83]

Good morning,
I have an authentication problem, I don't have my old phone anymore, how can I get a new one?

[Sarah Manter]

Good morning,
I have an authentication problem, I don't have my old phone anymore, how can I get a new one?

Hello,
If you were using Authy as recommended, then you can install Authy on your new phone and enter your backup password to set it up on the new phone and get your 2fa codes. If you're using Google Authenticator, then recovering your codes is only possible if you had set up a backup code for the account.
For more on our policy on 2 factor authentication, please see the following: https://prohashing.com/help/optimizing- ... actor-auth

[Mikaa83]

hello,
my old cellphone is broken and with new cellphone, i cannot to have the code with authentificator, where i can to scan the qrcode for to have the code and enter after my password ?

[Sarah Manter]

hello,
my old cellphone is broken and with new cellphone, i cannot to have the code with authentificator, where i can to scan the qrcode for to have the code and enter after my password ?

The point of 2 factor authentication is to secure your account in such a way that someone can't get into your account without checking the second device/application. If you did not set up a backup password for your authenticator app, then we can't reset it for you without compromising the security of our service.

[Mikaa83]

ONLY i need a new QRCODE for scan with my google authen......
Where i found that on your website ?

If 2fa is still enabled, you need to disable it first and then reenable it to get a new QR code. This will require you to have the original 2fa codes from your old device or a backup code for Google Authenticator.