Hop you can fix this ASAP, thanks.PF
Einsteinium payout
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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psychofractor
- Posts: 4
- Joined: Sun Apr 24, 2016 2:55 am
Einsteinium payout
Hi, I have not been payed Einsteinium even though the balance is way above the threshold. I have even tried ignoring threshold, but still no payout. Why? Hop you can fix this ASAP, thanks.
PF
Hop you can fix this ASAP, thanks.PF
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Einsteinium payout
I apologize for the payout delay. This had nothing to do with your configuration; it was an error on our end. Our Einsteinium wallet was 1 coin short. Our automated trader would normally correct such an issue, but 1 coin is below the minimum trade threshold at Poloniex, so we couldn't obtain the funds. I manually purchased more coins and sent the payout. Thanks for your patience.
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psychofractor
- Posts: 4
- Joined: Sun Apr 24, 2016 2:55 am
Re: Einsteinium payout
No problem, thanx much! 
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psychofractor
- Posts: 4
- Joined: Sun Apr 24, 2016 2:55 am
Re: Einsteinium payout
Hi again, I still have problems with the Einsteinium payment. I have ignored the threshold, but I still haven't been payed on over a week.
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Einsteinium payout
I'm checking this again. Give me a few minutes to find out what is happening. I know that some of our exchanges have had "maintenance" on their EMC2 wallets recently, which has prevented us from withdrawing coins. I will check to see if this is the issue and if I can do anything about it.
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Einsteinium payout
Looks like it was the same issue as last time. When the amount being paid out is small, small discrepancies in balances can cause the payout to not execute. The balance will be paid with the normal payouts in a few hours.
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psychofractor
- Posts: 4
- Joined: Sun Apr 24, 2016 2:55 am
Re: Einsteinium payout
Got it, thanks!