How to reset miner's login site password?

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
zane
Posts: 5
Joined: Sun Oct 12, 2014 12:38 am

How to reset miner's login site password?

Post by zane » Sun Oct 12, 2014 12:43 am

How do I reset my miner's site login password? I don't see an option when I try to login on the site. My miner's username is zaner. I need to reset it since I can't login with wrong password written down somehow -_- Thanks.
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: How to reset miner's login site password?

Post by Chris Sokolowski » Sun Oct 12, 2014 3:24 am

Right now I do not have the access to change the password, but if you can wait a few hours either Steve or I will send you a private message with instructions.
zane
Posts: 5
Joined: Sun Oct 12, 2014 12:38 am

Re: How to reset miner's login site password?

Post by zane » Sun Oct 12, 2014 4:09 am

Ok. Thank you. I can wait since I already received the payout a few hours ago I just want to check the detailed stats later today for comparison.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: How to reset miner's login site password?

Post by Steve Sokolowski » Sun Oct 12, 2014 8:26 am

zane wrote:Ok. Thank you. I can wait since I already received the payout a few hours ago I just want to check the detailed stats later today for comparison.
Hi Zane,

We're working on including a password reset function with a future release. The problem with adding such a feature is that it requires providing an E-Mail address, and we wanted to make signup as painless as possible. We will probably make the "e-mail address" field optional.

Please send a small payment of something like 0.00000540, which I think is the minimum transaction amount, from the account's wallet address to the address from which you received the payout. The transaction does not need to confirm if you notify us quickly enough; we can just look for "pending transactions" on blockchain.info. We'll send you the password in a private message.

In the future, this should be made easier with an automated feature.

Thanks,

-Steve
zane
Posts: 5
Joined: Sun Oct 12, 2014 12:38 am

Re: How to reset miner's login site password?

Post by zane » Sun Oct 12, 2014 11:12 am

4 addresses are shown in the tx transaction which first 3 letters or numbers of the starting address do I sent to? 12Zxxxxx, 1Mkxxxxx, 1M9xxxxx, or 1Hxxxxxx?
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: How to reset miner's login site password?

Post by Steve Sokolowski » Sun Oct 12, 2014 1:06 pm

Any of those should be fine. They're all from the same wallet.
zane
Posts: 5
Joined: Sun Oct 12, 2014 12:38 am

Re: How to reset miner's login site password?

Post by zane » Sun Oct 12, 2014 3:38 pm

Steve Sokolowski wrote:Any of those should be fine. They're all from the same wallet.
Sent to 1Mkxxxxx address. You can verify with my username's btc wallet address now. Thanks.
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: How to reset miner's login site password?

Post by Chris Sokolowski » Sun Oct 12, 2014 5:01 pm

I have sent you a private message with the new password and sent the money back to your wallet. Please let me know if you have any problems.
zane
Posts: 5
Joined: Sun Oct 12, 2014 12:38 am

Re: How to reset miner's login site password?

Post by zane » Sun Oct 12, 2014 7:57 pm

Thanks for solving the problem. After over 2 days of mining on this pool. I really like what I am seeing! Leaving my asics here, keep up the good work!
Locked