CRO Payout does not work

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

CRO Payout does not work

Post by voxy » Mon Nov 29, 2021 3:54 am

Hi Com,
i earned a lot of Crypto.com Coins, but unfortuantely, i can not do a payout, because
prohash is telling me:
"Payouts for this coin are on the ERC20 network. The Native CRO network is not supported."

Any Idears how to payout this coin (btw: i live in germany, Coinbase does not support this coin in germany)

Thanks for your help.
Top
User avatar
Steven Godshall
Posts: 94
Joined: Tue Mar 03, 2020 11:04 am

Re: CRO Payout does not work

Post by Steven Godshall » Mon Nov 29, 2021 1:39 pm

If a Coinbase coin isn't supported in your region, then you cannot receive payouts direct-to-Coinbase for that coin. You can receive payouts on-chain for CRO by using an ERC20 CRO address. We're in the process of making more descriptive error messages appear for users with these Coinbase coin region restrictions.
Top
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

Re: CRO Payout does not work

Post by voxy » Tue Nov 30, 2021 6:51 am

Hi Steven,
thanks for your answer.

I trid to payout the coin to my Crypto.com account, to an ERC20 Adress, but this does also not work.
The same Massage is shown: "Payouts for this coin are on the ERC20 network. The Native CRO network is not supported."
Top
User avatar
Steven Godshall
Posts: 94
Joined: Tue Mar 03, 2020 11:04 am

Re: CRO Payout does not work

Post by Steven Godshall » Tue Nov 30, 2021 7:46 pm

voxy wrote: ↑Tue Nov 30, 2021 6:51 am Hi Steven,
thanks for your answer.

I trid to payout the coin to my Crypto.com account, to an ERC20 Adress, but this does also not work.
The same Massage is shown: "Payouts for this coin are on the ERC20 network. The Native CRO network is not supported."
Perhaps you are providing an incorrect or unsupported address? ERC20 CRO addresses start with "0x".
Top
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

Re: CRO Payout does not work

Post by voxy » Wed Dec 01, 2021 11:23 am

Yes, i checked several times and it is starting with 0x
Top
dostoy
Posts: 2
Joined: Sat Dec 04, 2021 7:39 am

Re: CRO Payout does not work

Post by dostoy » Sat Dec 04, 2021 7:43 am

I am also having difficulties with CRO payments. I have my coinbase account linked and had been getting the CRO payments everyday until December 2nd, I have not had a payment since then. The other coins have paid out but the CRO has just been accumulating but not paying since the 2nd. Should I be switching to another coin?
Top
voxy
Posts: 4
Joined: Mon Nov 29, 2021 3:50 am

Re: CRO Payout does not work

Post by voxy » Mon Dec 06, 2021 3:11 am

still does not work... don´t know what the problem is
Top
dostoy
Posts: 2
Joined: Sat Dec 04, 2021 7:39 am

Re: CRO Payout does not work

Post by dostoy » Wed Dec 29, 2021 7:58 am

It is happening again, CRO hasn't paid out to coinbase since the 25th.
Top
User avatar
Sarah Manter
Posts: 639
Joined: Fri Aug 13, 2021 11:15 am
Contact:
Contact Sarah Manter

Re: CRO Payout does not work

Post by Sarah Manter » Mon Jan 03, 2022 1:27 pm

dostoy wrote: ↑Wed Dec 29, 2021 7:58 am It is happening again, CRO hasn't paid out to coinbase since the 25th.
Hello, and Happy New Year! If you're still having issues with this, can you please submit a support ticket? Support options are on the top right of the forums page.
Top
Locked

Return to “System support”