Backlogged on ACH payouts again

Post by **Steve Sokolowski** » Mon Dec 13, 2021 7:54 am

There has been an extraordinary surge in ACH payouts. We had incorrectly thought that, with prices lower, the demand for ACH payouts would wane as people want to accumulate more coins. Instead, the opposite happened - either a lot of people are "selling the bottom," or the number of new customers simply increased significantly recently. About 5% of all payouts are now dollar payouts.

Currently, about $13,000 in ACH payouts are unpaid. Chris has increased the size of the buffer again - from the previous $10,000 to $20,000. About $10,000 is currently in transit from the bank account to Dwolla, and $15,000 more is in transit from Bittrex to the bank account. We apologize for the issue, and this problem should be resolved once the new buffer size is filled up.

We'll further increase the buffer to $50,000 if the dollar proportion of payouts increases further.

bMeister1 · Post by **bMeister1** » Tue Dec 14, 2021 12:40 am

I noticed that the chart for "Coins Owed" now shows a seven-digit value for "Dollars" and what's left being listed simply as "Other". Is that $15+mil all ACH?

Post by **Steven Godshall** » Tue Dec 14, 2021 4:31 pm

bMeister1 wrote: ↑Tue Dec 14, 2021 12:40 am I noticed that the chart for "Coins Owed" now shows a seven-digit value for "Dollars" and what's left being listed simply as "Other". Is that $15+mil all ACH?

Thanks for reporting. This issue is now fixed and that chart is displaying accurate data now.

miqqa · Post by **miqqa** » Tue Dec 14, 2021 8:03 pm

Will the "Payout error" notification on the dashboard be persisting until this clears up?

Backlogged on ACH payouts again

Backlogged on ACH payouts again

Re: Backlogged on ACH payouts again

Re: Backlogged on ACH payouts again

Re: Backlogged on ACH payouts again