There have been quite a few customers recently posting about payout issues on the forums.
We're glad to help everyone and want to assist in resolving payout problems. That said, most issues are account-specific, and require significant investigation and information that can't be discussed publicly in the forums.
The forums are a great place to talk to other customers about mining ideas and troubleshooting. If you want to talk to someone about payout issues, the only way to receive support for that is to submit a support ticket through the website chat system. Unfortunately, we're not able to discuss any issues involving money through any other communications channel. The website chat system will append authenticated information onto your ticket, so that we can be guaranteed that the person submitting the ticket is you.
Thanks!
Submit support tickets for payout issues
Forum rules
The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Submit support tickets for payout issues
Yeah, not only was that hard to find (you could have at least provided a link or instructions) but it took well over 24h to get a copy paste response that clearly didn't even look into my issue or payout history. thankfully it fixed it self at the next payout/was already resolved by the time someone got back to me. Not trying to criticize just giving feed back on the support system.