My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.
My payouts have been not consistent and the negative balance keeps increasing. Can you fix
Negative balance
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Sarah Manter
- Posts: 639
- Joined: Fri Aug 13, 2021 11:15 am
- Contact:
Re: Negative balance
If you could please submit this as a support ticket, we'd be happy to look into this with you.rayday111 wrote: ↑Mon Nov 22, 2021 10:57 am My account dashboard displays the following message, since 10 November:
You have a coin with a negative balance, so your payout proportions are being overriden to earn that coin. No action is necessary, and your normal payout proportions will automatically resume once the balance of all coins is zero.
My payouts have been not consistent and the negative balance keeps increasing. Can you fix
Re: Negative balance
Please send me the support ticket link, as it is not easily found on your website.
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Sarah Manter
- Posts: 639
- Joined: Fri Aug 13, 2021 11:15 am
- Contact:
Re: Negative balance
All support options are listed on our about page at https://prohashing.com/about. You can click on the website chat support button if you are logged in and have an email address associated with your account, or you can email help@prohashing.com.