Support Ticket

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

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Banished_Privateer
Posts: 78
Joined: Wed Feb 10, 2021 6:49 am

Support Ticket

Post by Banished_Privateer » Fri Nov 05, 2021 5:19 pm

So I had support ticket open in your Jira system, I was told all tickets will be resolved upon closure of Jira and now I see that Jira is sadly down, yet my ticket has never been resolved (we agreed with Chris upon solution, but it was never executed). I'm wondering what's now, since it's been a while.
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Support Ticket

Post by Steve Sokolowski » Fri Nov 05, 2021 5:57 pm

Banished_Privateer wrote: ↑Fri Nov 05, 2021 5:19 pm So I had support ticket open in your Jira system, I was told all tickets will be resolved upon closure of Jira and now I see that Jira is sadly down, yet my ticket has never been resolved (we agreed with Chris upon solution, but it was never executed). I'm wondering what's now, since it's been a while.
Could you submit a new ticket using the website chat system? That will remind Paula to look through the old database.

I apologize for missing this ticket!
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