Hi,
I have been mining off and on at Prohashing under my account MineCoins247. I checked all of my coin balances today and I noticed that Anoncoin and Auroracoin seem to have a balance and I am not for sure if that has been accumulated over time and hasn't been paid out or what is going on. Can you please look into this and let me know why there is a substantial balance for these two coins that hasn't been paid?
Thank you,
Joseph
Account Balance and Payout
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Account Balance and Payout
I apologize for any delays. From what I can tell, these payouts should occur at the normal payout period within a few hours. After the payouts execute, I will check to see if yours were paid. If they did not, then I will resolve the issue this afternoon and make sure the money gets to you.
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CritterDog
- Posts: 267
- Joined: Tue Feb 23, 2016 11:21 am
Re: Account Balance and Payout
Hi, I pointed my miners back to my account here about 10 hours ago and they started right up hashing great at 60Mhs steady 100 percent efficient. Got up and I just checked but my account balance has not updated? It shows I have not done any work. I read you did a update so not sure whats happening. Thanks
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JoeTheMiner
- Posts: 64
- Joined: Wed Nov 19, 2014 10:30 am
Re: Account Balance and Payout
Chris,Chris Sokolowski wrote:I apologize for any delays. From what I can tell, these payouts should occur at the normal payout period within a few hours. After the payouts execute, I will check to see if yours were paid. If they did not, then I will resolve the issue this afternoon and make sure the money gets to you.
I just checked and it didn't get paid out this payout period for some reason. If you can look into this for me it is much appreciated.
Joseph
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Account Balance and Payout
I fixed the issue and sent the payout. Our Auroracoin wallet had too many inputs for the payout transaction (due to all the blocks we find) so I had to consolidate them before payout. Thanks for your patience.
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CritterDog
- Posts: 267
- Joined: Tue Feb 23, 2016 11:21 am
Re: Account Balance and Payout
I have a Balance on 3 coins that will not pay out for some reason. The wallet payout address for all three is going to the exchange Cryptopia the coins are Goldcoin, Vegascoin, and Verge Coin. Can you please check this for me. Thank you
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Account Balance and Payout
Hi. I will look into this for you. Please give me some time today and I will get back to you when I have the answer or send the payouts.
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CritterDog
- Posts: 267
- Joined: Tue Feb 23, 2016 11:21 am
Re: Account Balance and Payout
Hi Chris, Did you get a chance to check out my withdraw issue yet? It is vegascoin, goldcoin, and vergecoin. Those 3 will not pay out been sitting in my account for a while now...Thanks
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CritterDog
- Posts: 267
- Joined: Tue Feb 23, 2016 11:21 am
Re: Account Balance and Payout
Correction I see the goldcoin did pay out but not the othersCritterDog wrote:Hi Chris, Did you get a chance to check out my withdraw issue yet? It is vegascoin, goldcoin, and vergecoin. Those 3 will not pay out been sitting in my account for a while now...Thanks
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Account Balance and Payout
I will have all the payouts sent in a few minutes. Goldcoin was caused by an issue withdrawaling from Cryptopia, and Verge was caused by a bug in their daemon that reports "invalid amount" if you try a send a transaction with more than 8 decimal places (all other coins just truncate the amount to 8 decimals).
Unfortunately, I am forced to discontinue Vegascoin on the pool. I've been sending Cryptopia support tickets about having random transactions show up in our account. Today, Cryptopia told me that they will be discontinuing the coin because its wallet is broken (the broken wallet was causing the random transactions). I have disabled the coin and will pay out your entire VGC balance.
Unfortunately, I am forced to discontinue Vegascoin on the pool. I've been sending Cryptopia support tickets about having random transactions show up in our account. Today, Cryptopia told me that they will be discontinuing the coin because its wallet is broken (the broken wallet was causing the random transactions). I have disabled the coin and will pay out your entire VGC balance.