Support for support tickets
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Support for support tickets
trying to submit a support ticket but that system asks for a description of the problem and its the only field that doesn't exist on the form then errors out when you try to proceed.
Re: Support for support tickets
So on occasion that happens, refreshing a few times usually works.
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Sarah Manter
- Posts: 639
- Joined: Fri Aug 13, 2021 11:15 am
- Contact:
Re: Support for support tickets
The good news is we're in the process of switching over to a new system that will hopefully work better than the current support ticket system. If jira.prohashing.com is not working correctly for you, you can send your support request to us through direct message on Twitter (@ProHashing) or facebook (https://www.facebook.com/prohashing), or you can send an email to help@prohashing.com. Any of these three places will allow us to address the issue privately.
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Sarah Manter
- Posts: 639
- Joined: Fri Aug 13, 2021 11:15 am
- Contact:
Re: Support for support tickets
Just a quick update because this wasn't in my previous message, you can also submit a request for support by clicking on the orange Support button at the bottom of the Prohashing website when logged in.