Electricity Usage not showing/updating on total earnings graph

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
gaanthony
Posts: 77
Joined: Mon Feb 01, 2016 7:42 pm

Electricity Usage not showing/updating on total earnings graph

Post by gaanthony » Sat Feb 20, 2016 10:40 am

From 2/18 on the electricity usage is not display on my earnings graph. Also the the current balances are not matching to the daily earning graph. Seems this out of sync issue occurred with or after the ID Column overflow problem on 2/17.
GenTarkin
Posts: 135
Joined: Wed Dec 02, 2015 10:52 am

Re: Electricity Usage not showing/updating on total earnings graph

Post by GenTarkin » Sat Feb 20, 2016 3:32 pm

Confirmed, mine is showing the same thing.
User avatar
Chris Sokolowski
Site Admin
Posts: 945
Joined: Wed Aug 27, 2014 12:47 pm
Location: State College, PA

Re: Electricity Usage not showing/updating on total earnings graph

Post by Chris Sokolowski » Sun Feb 21, 2016 4:31 pm

Thanks for the report.

The issue was caused by us attempting to release our new mining server code and the release failing on Wednesday. Among other features, the new mining server code computes electricity a different way using less processing power. When I attempted to deploy the new mining server, I had to disable the old method of electricity calculation; however, when the release failed and we had to revert, I forgot to re-enable the old method of electricity calculations.

On Saturday, I temporarily re-enabled the old electricity calculation code. Today, I permanently disabled the old code and got the new code working. You should see no changes in the electricity from the user's side.
gaanthony
Posts: 77
Joined: Mon Feb 01, 2016 7:42 pm

Re: Electricity Usage not showing/updating on total earnings graph

Post by gaanthony » Sun Feb 21, 2016 5:02 pm

Great. Thanks for the update and explanation. I've mined at many different pools but in my opinion this is the best one out there when it comes to profitability. I've added a small tip to my payouts so maybe you can indulge in an extra beverage of your choice at the end of each week.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Electricity Usage not showing/updating on total earnings graph

Post by Steve Sokolowski » Mon Feb 22, 2016 8:14 am

Thanks a lot! It will help us get all the issues that have popped up with the system since yesterday's major upgrades resolved so that we are ready for a massive number of incoming customers in future months.
Locked