I know I am entering the correct password, but it seems the SUBMIT and LOGIN buttons work but webpage just sits there and does not proceed to dashboard ...
I've reset my password already several times ...
cannot login or reset password
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Re: cannot login or reset password
made a new account, logged out and same issue ... stuck in impossible loop of not being able to log back in. Login click does NOTHING except for de-highlight the button. Back to slushpool
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: cannot login or reset password
This sounds like an issue that would be best resolved in a support ticket. There, we can get more specific personal information, like your username and IP address. Thanks in advance for submitting one!
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OptimusPrime
- Posts: 12
- Joined: Tue Apr 20, 2021 3:40 pm
Re: cannot login or reset password
I am also having this issue today. I've submitted a ticket, but if anyone has a workaround, I'd appreciate it.
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Banished_Privateer
- Posts: 78
- Joined: Wed Feb 10, 2021 6:49 am
Re: cannot login or reset password
I've encountered similar issue where "Login" button does not appear to be 'clickable'. Usually refreshing the page fixes it.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: cannot login or reset password
Could you post a screenshot of this behavior, so that we can investigate?Banished_Privateer wrote: ↑Tue Apr 20, 2021 5:37 pm I've encountered similar issue where "Login" button does not appear to be 'clickable'. Usually refreshing the page fixes it.
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Banished_Privateer
- Posts: 78
- Joined: Wed Feb 10, 2021 6:49 am
Re: cannot login or reset password
Sure, it simply looks darker just like right after the click:
![Image]()
So what happens when the page refreshes or automatically logs out after some time, it takes some time for button to become "clickable" and turn from darker to normal. After you click it, it turns darker again. The thing is that you can never click it twice. So the potential issues might be caused by local connectivity or machine loading page slower? or maybe the UI slightly lagging behind, sometimes I need to wait 2-3 seconds for things to happen, sometimes I need to refresh my page and try again, then it usually loads quickly.
Personally I operate on a slow connection in my current location so the effects of slower loading times and, sending data and perhaps UI lagging/bugging are exaggerated by poor connection. I could probably run some debugging on browser and measure loading times if that's going to be helpful.
So what happens when the page refreshes or automatically logs out after some time, it takes some time for button to become "clickable" and turn from darker to normal. After you click it, it turns darker again. The thing is that you can never click it twice. So the potential issues might be caused by local connectivity or machine loading page slower? or maybe the UI slightly lagging behind, sometimes I need to wait 2-3 seconds for things to happen, sometimes I need to refresh my page and try again, then it usually loads quickly.
Personally I operate on a slow connection in my current location so the effects of slower loading times and, sending data and perhaps UI lagging/bugging are exaggerated by poor connection. I could probably run some debugging on browser and measure loading times if that's going to be helpful.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: cannot login or reset password
Thanks for the report.
The logs of the webserver are filled with SSL errors that might be causing this problem. This issue has been assigned to Vance to investigate, and he'll post here once he has more information.
The logs of the webserver are filled with SSL errors that might be causing this problem. This issue has been assigned to Vance to investigate, and he'll post here once he has more information.