Miners connected but not getting earnings

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
wchancao
Posts: 5
Joined: Thu Nov 09, 2017 8:38 am

Miners connected but not getting earnings

Post by wchancao » Mon Sep 28, 2020 7:45 am

Hello, since 2 or 3 days ago, my miner are connected and submitting shares correctly to prohashing but im not getting earnings, i submitted a ticket to support but i havent got an answer from prohashing, whats going on? Should i disconnect from prohashing or are you gonna update the earnings???
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Miners connected but not getting earnings

Post by Steve Sokolowski » Mon Sep 28, 2020 8:58 pm

wchancao wrote: Mon Sep 28, 2020 7:45 am Hello, since 2 or 3 days ago, my miner are connected and submitting shares correctly to prohashing but im not getting earnings, i submitted a ticket to support but i havent got an answer from prohashing, whats going on? Should i disconnect from prohashing or are you gonna update the earnings???
Thanks for the report! This issue was discussed elsewhere at viewtopic.php?f=4&t=7372. Please review there for more information.
Locked