Comcast connectivity issue identified
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The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Comcast connectivity issue identified
Chris is currently on the phone with Comcast Enterprise Support to troubleshoot an issue with their network. It seems that packets to servers outside the United States are getting lost. He'll post an update as soon as he knows more.
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dohckiller10
- Posts: 4
- Joined: Fri Oct 12, 2018 1:24 pm
Re: Comcast connectivity issue identified
everything is back to normal now, thanks for the fast work out there.
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Comcast connectivity issue identified
Yeah, Comcast seems to have fixed the issue and everything is back online.
We pay for enterprise service, and it's amazing how much easier it is to work with their enterprise support is compared to their "business" support. With their "business" support, it would have taken a hour just to get to past their standard "is your router plugged in" steps. With enterprise support, I told them I had a network issue and they immediately connected me with an experienced network technician. He ran traceroutes and within 5 minutes the issue was diagnosed and elevated to a senior network engineer at a central office.
We pay for enterprise service, and it's amazing how much easier it is to work with their enterprise support is compared to their "business" support. With their "business" support, it would have taken a hour just to get to past their standard "is your router plugged in" steps. With enterprise support, I told them I had a network issue and they immediately connected me with an experienced network technician. He ran traceroutes and within 5 minutes the issue was diagnosed and elevated to a senior network engineer at a central office.