During the release of the charity mining changes, a bug was introduced into the website that prevents the saving of some payout addresses. While payouts work fine, Chris decided to halt payouts until 12 hours after this bug is able to be resolved. That way, anyone who needed to change payout addresses before payouts were issued will not lose any money.
We apologize for the delay. Constance will begin work as soon as possible to resolve the issue. Mining is not affected and money will continue to accumulate in accounts until the issue is resolved.
Finally, please do not submit support tickets about the issue. The #1 issue that is delaying the resolution of the issue is that we have to reply to tickets about this and related issues first. Having fewer tickets means that we can concentrate work on resolving the problem.
Payouts halted
Forum rules
The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Payouts halted
This issue has now been resolved. As stated above, payouts will be halted for about 12 hours so that people who needed to change addresses for a security reason will be able to do so, and then they will resume tonight.
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sharpblunt007
- Posts: 4
- Joined: Thu Nov 09, 2017 3:32 am
Re: Payouts halted
Hey Steve
Save Payout Addresses still greyed out for me, even when trying to just change default payout value. Tried on different browsers as well.
Any ideas?
Thanks
Save Payout Addresses still greyed out for me, even when trying to just change default payout value. Tried on different browsers as well.
Any ideas?
Thanks
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Payouts halted
This seems like something that is best for a support ticket. We can't reproduce this issue, and it's different than any of the issues that we knew about and fixed.sharpblunt007 wrote:Hey Steve
Save Payout Addresses still greyed out for me, even when trying to just change default payout value. Tried on different browsers as well.
Any ideas?
Thanks
Re: Payouts halted
hi, live balance has stopped updating and my balance is same even when miners are mining.
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Tomas_Novak
- Posts: 28
- Joined: Wed Jun 13, 2018 4:14 am
Re: Payouts halted
For the fifth hour, I have no money in my account, I have not changed anything in the settings, and the miners work the way they do. Am I afraid to worry if I have not solved my previous payout problem yet?
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Payouts halted
Please submit a support ticket and we'll be glad to assist you.Tomas_Novak wrote:For the fifth hour, I have no money in my account, I have not changed anything in the settings, and the miners work the way they do. Am I afraid to worry if I have not solved my previous payout problem yet?