Delayed support on weekdays until August 20

Encounter a problem related to the pool or have a request for a feature? Post your issue here and we will help you out.
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.

Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.

We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.

For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Locked
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Delayed support on weekdays until August 20

Post by Steve Sokolowski » Thu Aug 13, 2015 1:45 pm

Chris is away on vacation in Montreal this week, and I wish him the best of luck on his hard-earned trip.

Unfortunately, that means that nobody is available to cover customer service requests except for a few hours beginning at 9pm Eastern on weekdays. Therefore, if you request support on a weekday, we will get back to you the next night at 9:00. If you request support on Saturday or Sunday, the response time should be much shorter.

We apologize for the inconvenience.
Locked