Reminder: unable to reset two-factor authentication codes

[Steve Sokolowski]

I wanted to post a friendly reminder here that our policy is that we do not reset two-factor authentication keys for any reason. To avoid losing access to your account, you MUST back up your keys. We recommend using Authy because it provides an automatic backup feature. A backup password is requested upon first start, and then as long as you retain the same phone number, you can obtain the keys by entering your backup password.

Some customers have used Google Authenticator for storing two-factor authentication keys. We are not aware of Google Authenticator having any feature to make backups of keys, nor do we know of a way to obtain the keys, rather than just the current code, from Google Authenticator once it is scanned. If you choose to use Google authenticator, it is your responsibility to print an image of the QR code and store it offline.

The only way that we could reset two-factor authentication keys is by identity verification. Unlike exchanges, we don't collect identity documents. Our policy is that tax documents are not used for any other purpose than is legally necessary, and besides that, we do not have the private key to decrypt 1099-MISC and W8-BEN data onsite. Customers depend on this policy of no resets for their own security, so while the policy may be disappointing to some, we hope that you can understand the reasoning behind it.

[Eyedol-X]

It goes without saying but I enabled 2FA long ago, does the current site display a ton of warnings or a link to this post or a post like this one when it comes to responsibility for the keys when someone enables 2FA?

For those that have concerns or issues, you can use any QR scanner that can convert a QR Code into text to get the keys from your image in the event you don't want to use Authy.

One application that can do this is QR Droid for Android -- not sure on the iOS side which one can do it.

[CSZiggy]

If your account gets locked, just make a new one.
If it was in good standing, your coin totals get paid out 90 days later to all the wallets you had on record.

Just make a new account and start using that one. The old one will disappear in 90 days.

[qosmio]

thanks with this,