Our payouts will be delayed today because Cryptsy is in error. I have submitted a support ticket, but I have not heard a response. Our Cryptsy funds are frozen until they fix it.
The exact problem is that we made a Legendarycoin withdrawal today. Our balance was 9 LGD, and I attempted to withdrawal 9 LGD. For an unknown reason, Cryptsy processed the withdrawal twice, leaving us with a -9 LGD balance. When one wallet on Cryptsy has a negative balance, Cryptsy refuses all withdrawals until the negative balance is eliminated. As a service to our customers to ensure we pay on time, I would consider buying enough coins to cover the negative amount and then selling them when Cryptsy resolves the issue. However, Cryptsy has disabled all trading in its LGD market, so we can't even buy coins to zero the balance. All of our Cryptsy balances are frozen until they cancel the withdrawal, and I don't know how long it will take for them to respond to their support ticket.
As soon as they fix the issue, I will withdrawal from the exchange and process the payouts after the withdrawals confirm.
Payouts delayed today due to Cryptsy
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
-
Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Payouts delayed today due to Cryptsy
Cryptsy has fixed the issue, but the payouts will still be delayed about three hours later than normal. I apologize for the delay.
Re: Payouts delayed today due to Cryptsy
No worries - thanks for the update Chris.
As they say in the mining business, "Better late than never."
As they say in the mining business, "Better late than never."