URGENT - Lost Authenticator

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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

URGENT - Lost Authenticator

Post by Sue-Bee » Sun Feb 04, 2018 3:53 pm

Hi,

My iphone sunk to the bottom of ocean.
Got new iPhone, restored from backup.
The Google Authenticator app I had for Two Factor, doesn't have all my 2 Factor information.

How do I get my account back?
Anyway to get me verfied so I can log into my account again please?
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GregoryGHarding
Posts: 646
Joined: Sun Apr 16, 2017 3:01 pm

Re: URGENT - Lost Authenticator

Post by GregoryGHarding » Sun Feb 04, 2018 4:40 pm

sorry bro, three letters for you: S O L
shoulda used Authy or backed up your keys
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: URGENT - Lost Authenticator

Post by Sue-Bee » Sun Feb 04, 2018 4:46 pm

Hmm... There has to be a way. I cannot just loose my coin / account.
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Eyedol-X
Posts: 103
Joined: Sun Nov 06, 2016 1:45 pm

Re: URGENT - Lost Authenticator

Post by Eyedol-X » Sun Feb 04, 2018 4:58 pm

Sue-Bee wrote:Hmm... There has to be a way. I cannot just loose my coin / account.
Prohashing has already made a statement regarding this, if you don't backup your 2FA keys and you lose your 2FA device, unfortunately you have to create a new account.
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: URGENT - Lost Authenticator

Post by Sue-Bee » Sun Feb 04, 2018 5:06 pm

Oh boy... Please ProHashing... can you reset / remove my 2FA?
Can't you call and verify?
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: URGENT - Lost Authenticator

Post by Steve Sokolowski » Sun Feb 04, 2018 6:00 pm

Sue-Bee wrote:Hmm... There has to be a way. I cannot just loose my coin / account.
No money has been lost. Inactive accounts are paid out automatically after 90 days. Unfortunately, however, it's not possible to reset two-factor authentication codes, because many customers depend on our policy of refusing to reset them.
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: URGENT - Lost Authenticator

Post by Sue-Bee » Sun Feb 04, 2018 7:03 pm

Ok thanks :) ... That was the part I was worried about... I'll check again in 90 days
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bking
Posts: 3
Joined: Sat Nov 18, 2017 12:50 pm

Re: URGENT - Lost Authenticator

Post by bking » Mon Feb 05, 2018 6:09 pm

Steve Sokolowski wrote:Inactive accounts are paid out automatically after 90 days. Unfortunately, however, it's not possible to reset two-factor authentication codes, because many customers depend on our policy of refusing to reset them.
Is that the case even if the account hasn't met the minimum threshold?
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Sue-Bee
Posts: 15
Joined: Thu Jan 25, 2018 11:26 am

Re: URGENT - Lost Authenticator

Post by Sue-Bee » Mon Feb 05, 2018 7:04 pm

I think that's what Steve meant, that the coins mined, even below threshold will be delivered after 90 days

At least that is what I'm hoping, otherwise, back to square one
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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: URGENT - Lost Authenticator

Post by Steve Sokolowski » Tue Feb 06, 2018 7:31 am

Sue-Bee wrote:I think that's what Steve meant, that the coins mined, even below threshold will be delivered after 90 days

At least that is what I'm hoping, otherwise, back to square one
Yep. The transaction fees the network charges are deducted from the balances, but everything is paid in full at the 90 day mark. That's because we want to get money off our books as quickly as possible.
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