mining/payout problems no support answer XMCC

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babymine
Posts: 8
Joined: Sat Jan 06, 2018 10:27 am

Re: mining/payout problems no support answer XMCC

Post by babymine » Tue Jan 09, 2018 9:18 am

AppleMiner wrote:
babymine wrote:Missing Monero payment for a week now. How long does it take support to respond or even acknowledge tickets?
Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?
Answers:
Ticket UST-2910 submitted 1/5/18
Yahoo email used
Yes nothing in junk/spam and nothing update to ticket - still in "WAITING FOR SUPPORT" status
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babymine
Posts: 8
Joined: Sat Jan 06, 2018 10:27 am

Re: mining/payout problems no support answer XMCC

Post by babymine » Tue Jan 09, 2018 4:17 pm

babymine wrote:
AppleMiner wrote:
babymine wrote:Missing Monero payment for a week now. How long does it take support to respond or even acknowledge tickets?
Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?
Answers:
Ticket UST-2910 submitted 1/5/18
Yahoo email used
Yes nothing in junk/spam and nothing update to ticket - still in "WAITING FOR SUPPORT" status
Update-- as of today I am missing a 2nd Monero Payment
1st Missing Payout - 1/4/18
2nd Missing Payout - 1/9/18

No response to support tickets or emails. Clearly Prohashing does not care about customer support..
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User avatar
AppleMiner
Posts: 736
Joined: Sat Sep 30, 2017 1:44 pm

Re: mining/payout problems no support answer XMCC

Post by AppleMiner » Tue Jan 09, 2018 5:04 pm

The last paragraph of Steve's original post in this message: viewtopic.php?f=4&t=3094
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minersixtyniner
Posts: 9
Joined: Mon Jan 08, 2018 1:39 pm

Re: mining/payout problems no support answer XMCC

Post by minersixtyniner » Tue Jan 09, 2018 5:24 pm

AppleMiner wrote:The last paragraph of Steve's original post in this message: viewtopic.php?f=4&t=3094
There was no Monero fork so how does that pertain to this issue?
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palmtreewayne
Posts: 5
Joined: Sat Dec 02, 2017 10:04 am

Re: mining/payout problems no support answer XMCC

Post by palmtreewayne » Tue Jan 09, 2018 7:53 pm

i have tried to send xmcc (not from prohashing) everything works and also very fast .. i still miss my xmcc. and other coins
still no reply since many weeks to the support tickets!
(realy i miss emc2 coins since around one month...)
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babymine
Posts: 8
Joined: Sat Jan 06, 2018 10:27 am

Re: mining/payout problems no support answer XMCC

Post by babymine » Wed Jan 10, 2018 12:52 pm

babymine wrote:
babymine wrote:
AppleMiner wrote: Typically in 24 hours, but I do not know if they work over the weekends.

When did you put the ticket in?
Which email service did you use?
Have you checked all the junk and spam folders for replies?
Answers:
Ticket UST-2910 submitted 1/5/18
Yahoo email used
Yes nothing in junk/spam and nothing update to ticket - still in "WAITING FOR SUPPORT" status
Update-- as of today I am missing a 2nd Monero Payment
1st Missing Payout - 1/4/18
2nd Missing Payout - 1/9/18

No response to support tickets or emails. Clearly Prohashing does not care about customer support..
Update: Christopher S. updated my ticket and resolved the issue. I have recieved my two missing Monero payments and have resumed mining with Prohashing.
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minersixtyniner
Posts: 9
Joined: Mon Jan 08, 2018 1:39 pm

Re: mining/payout problems no support answer XMCC

Post by minersixtyniner » Wed Jan 10, 2018 1:26 pm

Update: Chris S updated my ticket and resolved the issue. Payment has been received. Thanks for the help.
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