There was an error in Coinbase payouts. It turns out that, when we brought the new servers online with new IP addresses, we didn't change the permitted IP addresses for sending money through Coinbase. Coinbase was rejecting our send requests and the money was remaining in our wallet.
We edited the permitted addresses and the money is moving through the network now. We apologize for the inconvenience.
Fixed error in Coinbase payouts
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
-
Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Fixed error in Coinbase payouts
hi, my coinbase is still getting reset? if i log out, it removes my authorization with coinbase and i have to authorize again? 
sux cause it also removes the slider of "dollar payouts" so every hour i have to reset my slider
EDIT: it seems to be working now, idk if u guys did something or not but TY! haha
sux cause it also removes the slider of "dollar payouts" so every hour i have to reset my slider EDIT: it seems to be working now, idk if u guys did something or not but TY! haha
-
Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Fixed error in Coinbase payouts
This is strange. It actually happened with Kires a while ago, but then he stopped encountering the problem and we couldn't reproduce it. I'll look at the error logs to see if there were any errors reported automatically. Let us know if that happens again.
Re: Fixed error in Coinbase payouts
With me, it turned out to be entirely a display issue. When I would open my settings page to check on it, the coinbase link would appear to be gone, so I would re-add it. This happened a few times, but when I checked it from Coinbase's end, I found 5 currently authorized connections from Prohashing. Turns out, the settings page doesn't pick up on the extant connection right away when it's first loaded. Refreshing the page or (I think) just waiting a minute or so should see it update with the right data. YMMV