Payments suddenly very bad

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Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payments suddenly very bad

Post by Steve Sokolowski » Fri Dec 15, 2017 8:37 pm

centar wrote:Biggest problem with PH by far is the constant little issues where profits are unreliable and inconsistent and have to frequently be corrected manually. I don't know if that is simply due to the nature of coin-hopping, or the architecture of your system. I hope that the work you guys have been putting in lately will result in these problems being fixed, because the issues that we do notice make me wonder how many other smaller ones are flying under the radar. This is especially a problem when we lack any good data or tools to calculate profitability or understand how we are getting paid based on pool activity. Reliability and transparency would be a godsend around here.
It's extremely frustrating to me, too. The root cause of all these problems is the network connectivity issues, and we have few answers on those.

We're not adding new features right now, so all effort is being put into resolving these problems. Just as we resolved the "live worker status" issue and the memory leak, I expect that I'll continue to knock off one issue after another. Back on November 29, I expected that I would probably need to devote 100% of my time towards fixing issues with the mining server and towards improving performance, and it seems like that's what happening.
cryptex
Posts: 3
Joined: Wed Dec 13, 2017 11:25 pm

Re: Payments suddenly very bad

Post by cryptex » Sat Dec 16, 2017 12:33 am

Problem is when tried to create account to submit ticket, there's an error says "Error: Signup is not currently available".

Mind to advise how to create account to submit a ticket?
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AppleMiner
Posts: 736
Joined: Sat Sep 30, 2017 1:44 pm

Re: Payments suddenly very bad

Post by AppleMiner » Sat Dec 16, 2017 12:36 am

I just tried it and was able to make a new account using a previously un-used email address.
Did you use: https://jira.prohashing.com/servicedesk ... ser/signup
cryptex
Posts: 3
Joined: Wed Dec 13, 2017 11:25 pm

Re: Payments suddenly very bad

Post by cryptex » Sat Dec 16, 2017 12:52 am

I tried using another email account not used before.

But still not able to create account. Having below error message.
Error
Signup is not currently available
cryptex
Posts: 3
Joined: Wed Dec 13, 2017 11:25 pm

Re: Payments suddenly very bad

Post by cryptex » Sat Dec 16, 2017 12:56 am

AppleMiner wrote:I just tried it and was able to make a new account using a previously un-used email address.
Did you use: https://jira.prohashing.com/servicedesk ... ser/signup
Yes I did.
User avatar
Steve Sokolowski
Posts: 4585
Joined: Wed Aug 27, 2014 3:27 pm
Location: State College, PA

Re: Payments suddenly very bad

Post by Steve Sokolowski » Sat Dec 16, 2017 6:55 am

Chris figured out this issue. There are two separate issues. The one we know so far is in the customer's favor, and it turns out that those complaining of lower profits are comparing them to a period when they were overpaid the previous day.

We'll be posting an explanation of why customers were overpaid, why we we'll just allow customers to keep the overpayment, and a query of data shortly.
dottat
Posts: 7
Joined: Thu Dec 14, 2017 9:32 am

Re: Payments suddenly very bad

Post by dottat » Sat Dec 16, 2017 8:06 am

Steve Sokolowski wrote:Chris figured out this issue. There are two separate issues. The one we know so far is in the customer's favor, and it turns out that those complaining of lower profits are comparing them to a period when they were overpaid the previous day.

We'll be posting an explanation of why customers were overpaid, why we we'll just allow customers to keep the overpayment, and a query of data shortly.
That still doesn't make sense. The day mine dropped it dropped down 40-50% of what most days had been. Not just from the day before. How did the price "correct" itself?
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