As part of our continued investment, we will be replacing the support ticket system with Atlassian products sometime soon. The new system will be hosted at the same location, but will integrate with an internal bugtracker, a wiki system, and other tools, allowing us to serve customers better. We will transfer existing tickets to the new system. The current Maian Support system has bugs and does not allow more than two customer service representatives.
Thanks for your understanding as we continue to significantly improve the quality of our services!
Replacement of ticketing system
Forum rules
The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
The News forum is only for updates about the Prohashing pool.
Replies to posts in this forum should be related to the news being announced. If you need support on another issue, please post in the forum related to that topic or seek one of the official support options listed in the top right corner of the forums page or on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: Replacement of ticketing system
We restarted the servers to allocate an additional IP address to support the new ticketing system. We expect to bring the ticketing system online in a few hours.