Can I get a manual payout for Dime please
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Can I get a manual payout for Dime please
Can I get a manual payout for Dime please as it never pays out even when i set no limits
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Can I get a manual payout for Dime please
I apologize for the issues with Dimecoin. They are all related to the errors in the Litecoin markets, an issue that was supposed to be fixed if the update today succeeded. I am transferring the money from Cryptsy right now, and I will pay you as soon as Cryptsy processes the withdrawal.
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Can I get a manual payout for Dime please
I'm still waiting for Cryptsy to process the withdrawal. It's been marked as "pending" for the past 16 hours. I submitted a support ticket and I will keep you updated.
Re: Can I get a manual payout for Dime please
All good,thank you
Re: Can I get a manual payout for Dime please
do you want to just tranfer to my trade key?
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Can I get a manual payout for Dime please
Cryptsy's customer support has not been helpful to say the least. If you could send me a private message with the trade key, then I will send you the funds directly through Cryptsy.
Re: Can I get a manual payout for Dime please
thank you, recieved
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Can I get a manual payout for Dime please
I'm glad you received it. Your payout history on your account will look a bit unusual because I uncovered a bug in the system that prevents single payouts of 100,000,000 coins or greater. I never uncovered the issue before because Cryptsy never sent the money to our wallet in the first place. For accounting purposes I had to split it into four smaller payouts. It's still the same amount of money.
Re: Can I get a manual payout for Dime please
having issues with dime paying out again,can u please help
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Chris Sokolowski
- Site Admin
- Posts: 945
- Joined: Wed Aug 27, 2014 12:47 pm
- Location: State College, PA
Re: Can I get a manual payout for Dime please
I'm working on a permanent fix for the problem. The issue is is caused by the Dimecoin daemon having a maximum transaction size of 20 000 000 coins. You earn more than that per day, which causes two issues.
First, Cryptsy is limited by the daemon in that they can't issue transactions larger than 20 000 000 coins, but their system isn't smart enough to know that limitation and reject such large withdrawals as it should. Instead, if you request a withdrawal larger than 20 000 000 coins, your coins get indefinitely locked into a "pending withdrawal" until you contact support and get them to refund you. The other issue is that once the coins enter our wallet, our automated payout system tries to send one payment transaction but can't due to the maximum transfer limitation, so your balance never gets paid automatically.
I am working on implementing behavior to account for these odd daemon bugs since other daemons are affected by similar issues (at different amounts), but I can't guarantee a time for their implementation. For the past few days, I have been manually paying you smaller transactions, and I will continue doing that until I can get a permanent fix. Yesterday I was in Pittsburgh so I was not able to execute the manual payment, but I will work on doing it right now.
First, Cryptsy is limited by the daemon in that they can't issue transactions larger than 20 000 000 coins, but their system isn't smart enough to know that limitation and reject such large withdrawals as it should. Instead, if you request a withdrawal larger than 20 000 000 coins, your coins get indefinitely locked into a "pending withdrawal" until you contact support and get them to refund you. The other issue is that once the coins enter our wallet, our automated payout system tries to send one payment transaction but can't due to the maximum transfer limitation, so your balance never gets paid automatically.
I am working on implementing behavior to account for these odd daemon bugs since other daemons are affected by similar issues (at different amounts), but I can't guarantee a time for their implementation. For the past few days, I have been manually paying you smaller transactions, and I will continue doing that until I can get a permanent fix. Yesterday I was in Pittsburgh so I was not able to execute the manual payment, but I will work on doing it right now.