Resetting 2FA
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
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Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Resetting 2FA
Hi Chris, I sent my phone for repairs but phone shop had to reinstall the whole Android OS. Now I dont have access to Google Authenticator. Is there a way to re-install Google Authenticator again. Can help? SUpport ticket created - #02347. Thanks
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GregoryGHarding
- Posts: 646
- Joined: Sun Apr 16, 2017 3:01 pm
Re: Resetting 2FA
if you dont have access to 2FA you have to start a new account, simply resetting the 2FA on an account would be a security concern
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Gazman2_BE
- Posts: 1
- Joined: Sun Nov 05, 2017 11:03 am
Re: Resetting 2FA
Hi citronick, did you find a way to get acces to your account ?
Thanks
Thanks
Re: Resetting 2FA
You have to backup the QR image or convert it to the secret key and back that up. When I setup mine, I used another app to extract the code from the QR image. However my feedback is Prohash should provide the plain text secret so people can back that up if their policy is to forfeit accounts where 2FA has been lost.