I've lost my password
support wrote to me:
"Hi Martin,
Thanks for contacting us. In order to proceed, you'll need to prove your identity by sending a small amount of money from one of your payout addresses to our wallet. Could you tell us which coin you would like to use for this process so that we can send you the source and destination addresses?
Thanks,"
I answered but still nothing happened.
Why it takes so long ?
password recovery
Forum rules
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
Welcome to the System Support forum! Encounter a problem related to the pool? Post your issue here and we will help you out.
Keep in mind that the forums are monitored by PROHASHING less closely than the official support channels, so if you have a pressing issue, please submit an official support ticket so that our Support Analyst can look into your issue in a timely manner.
We cannot answer financial questions related to your account on a public forum, so those questions should always be submitted through the orange Support button on prohashing.com/about.
For the full list of PROHASHING forums rules, please visit https://prohashing.com/help/prohashing- ... rms-forums.
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AppleMiner
- Posts: 736
- Joined: Sat Sep 30, 2017 1:44 pm
Re: password recovery
If you are using HOTMAIL address, Microsloth blocks the prohash emails going out on its server.
If you submitted a problem or a ticket with hotmail, you need to redo it with Gmail or another email provider.
You got one reply already so it should be working, did you check the spam folder?
And the brothers have RL jobs, so they arent around to take care of the pool 24-7.
And both were sick and under the weather this weekend. It may take another 24 hours.
If you submitted a problem or a ticket with hotmail, you need to redo it with Gmail or another email provider.
You got one reply already so it should be working, did you check the spam folder?
And the brothers have RL jobs, so they arent around to take care of the pool 24-7.
And both were sick and under the weather this weekend. It may take another 24 hours.
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GregoryGHarding
- Posts: 646
- Joined: Sun Apr 16, 2017 3:01 pm
Re: password recovery
log in to the support area by going to support.prohashing.com. if you use hotmail and dont want to switch email providers, you can submit and recieve updated there.
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Steve Sokolowski
- Posts: 4585
- Joined: Wed Aug 27, 2014 3:27 pm
- Location: State College, PA
Re: password recovery
I apologize for this. We are getting to the tickets as quickly as our health allows.
Unfortunately, password reset tickets are the lowest priority and we only address them after all other tickets have been dealt with. While we want to deal with everyone's problems equally, we feel that it's more important to first address those problems for which we are at fault, like payout issues.
I can't promise an ETA, as we've been hit with a lot of these requests recently. I apologize again.
Unfortunately, password reset tickets are the lowest priority and we only address them after all other tickets have been dealt with. While we want to deal with everyone's problems equally, we feel that it's more important to first address those problems for which we are at fault, like payout issues.
I can't promise an ETA, as we've been hit with a lot of these requests recently. I apologize again.
Re: password recovery
I understand Steve but I wait and waitSteve Sokolowski wrote:I apologize for this. We are getting to the tickets as quickly as our health allows.
Unfortunately, password reset tickets are the lowest priority and we only address them after all other tickets have been dealt with. While we want to deal with everyone's problems equally, we feel that it's more important to first address those problems for which we are at fault, like payout issues.
I can't promise an ETA, as we've been hit with a lot of these requests recently. I apologize again.
please give me LTC address here to send small amount
to confirm my payout address and generate new password
thanks